February 17, 20224 yr Hi Grant. I've submitted a couple of tickets on my Bravo and haven't received a response. Any idea on how long it will take to get a response. I have a couple of issues with axis 4 and a related issue with axis 5. Any help is appreciated. Thanks! I9-9900, 32 GB RAM, RTX 3090 FTW
February 19, 20224 yr Commercial Member Hi there, Can you tell me your ticket number? Grant Sproson Manager Technical Ops & Customer Support
February 19, 20224 yr Author 6 hours ago, Grant Sproson said: Hi there, Can you tell me your ticket number? 6835. Thank you. I9-9900, 32 GB RAM, RTX 3090 FTW
February 21, 20224 yr Author Grant, Thanks so much for your help! I've submitted the pictures and the RMA form. I9-9900, 32 GB RAM, RTX 3090 FTW
March 11, 20224 yr Author Just wanted to give you folks an update on my warranty experience. While the initial response was a little slow everything began moving forward once Grant responded and helped out on this forum. My replacement device arrived today and it looks good. Haven't had a chance to hook it up yet and will do so over the weekend. And so I wanted to provide kudos to Grant and his customer support team. Thank you! I9-9900, 32 GB RAM, RTX 3090 FTW
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