February 20, 20224 yr Greetings -- Recently, I upgraded my motherboard on my Windows 10 instance and since then get an "Invalid License. Contact Vendor" on XP startup. I have tried reinstalling multiple times with no change. I have attempted to use the F1 agent and under "library" get to a page showing my May, 2021 purchase with F1 Certificate number and then after doing all the exclusions in windows security got the download to occur and run - to no avail - still get the "Invalid License". It did successfully upgrade to the latest RXP software. I can run the Garmin Trainer and it works and is up to date. My guess is that the instance is not getting/updating the F1 certificate. Note that even without a valid license, RXP does sort-of run and at the "System" tab shows a System Id of 000000000. The RXP log files are not helpful. Any assistance greatly appreciated. All the Best, Byron Edited February 20, 20224 yr by RXP
February 20, 20224 yr Hi, Just 1) download and run the latest e-commerce installer form our website 2) enter your F1 account credentials 3) press the REINSTALL button.
February 20, 20224 yr Author Hello, again -- My apologies and sorry to be such a pest. When I run rxpGTN-750-XPL.exe it never goes to the store. I uninstalled all the RXP components (in program data and program files(x86)), then reran rxpGTN-750-XPL.exe and it still did not go to the store - it just did the install and I still got "License Invalid" message. Is there a file that is not deleted causing no connection to F1? Thanks again, Byron Edited February 21, 20224 yr by RXP
February 21, 20224 yr Author 5 hours ago, RXP said: Hi, can you please send me your purchase order # in private message?
February 23, 20224 yr Author Hi, Jean-Luc -- In reference to my issues in reinstalling GTN 750 on a Windows 10 instance, I have tried to contact you but I do not have your PM account and my guesses have been incorrect. May I ask where I can get the correct address? Thanks in Advance, Byron Peters
February 23, 20224 yr Hi, Just put your mouse over my pseudo image to the left of my post, and after a few seconds when the popup shows, click "Message"...
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