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Asking for help from software engineers or programmers

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For me, this type of issue will present while the splash screen is showing and the app is attempting to synch data.  If I persist and restart MSFS a time or two, I may get lucky and the program will get through the splash screen and startup sequence and then run normally. Other times, no such luck, and I may wait a few hours and then return to see the program start normally. Must be the servers are flaky, to my thinking. 
Rich

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Hello everyone and thank you for your input. Just to clarify I spent nearly a week trying to get MSFS past the initial splash screens and always the same black screen and white spinning disc. In the middle of those splash screens was a dark black square that flashed and had writing also so something weird there. I have forgotten how many times i rebooted the computer both restarts and full shut downs  but always the same thing. So I think I gave it plenty of time to correct the issue. I had emptied my community folder once it would not start and made sure windows was up to date and the x box app. I had worked my way through the Microsoft suggestions until I just gave up trying and decided to uninstall completely the pc steam version. I did look at doing a verify files but was put off by comments that it would initiate a full reinstall and download everything again.  I have not as yet reinstalled the pc steam version as I will wait for Sim Update 11. I did delete all files manually as the uninstall in Steam only uninstalls the installer. My internet connects to everything just fine and i even ran P3d with all the various add ons to check and it was just fine.

So here I am with MSFS fully uninstalled and not a great deal of confidence at the moment that reinstalling will work. I am not technically minded re computers but I am very careful about following procedures. I could understand if i was getting past the checking for updates and it hung doing the loading  but not getting past those splash screens with the flashing black square is something I could not understand and which Microsoft did not even refer to or make a suggestion about.

So thank you all for your help it is much appreciated.

Dave

 

David Spackman Real World Pilot  😀

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