I bought a new copy of RealNav Data two days ago, and it has been charged to my credit card, but the download does not work, and I have not received any email confirmation. I've emailed support with the purchase details, but I have not had a response.

Entering my email address and invoice number just shows

Sorry, There Was a Problem!

Internal Server Error

 

Matt,

If you would... go to the Mindstar\Flight Simulator Addons folder and run NavUpdate.exe and it should download your database.

Thanks Ed, the NavUpdate downloaded, but I get an error when powering up the G1000 "REALNAV HOME NOT ALLOWED". Do I need the Professional version? Can I upgrade?

What is this license for?  What avionics are you using this with?  Is this an actual commercial training system you're working with?  It sounds like you're trying to use a home license for RealNav with an avionics package that has a professional license.  If that's so, no... it won't work and we'll have to get you upgraded.

Edited August 5, 20232 yr by WarpD

A side note... in your OP you stated you contacted support.  For whatever reason... there is no support ticket.  That email vanished. 😞  Your purchase also vanished and I had to complete the process manually.

I've just sent another support email, hopefully this one goes through.

It's the Mindstar G1000 suite running in a King Air in P3D V3.

This one did go through.  I will see if I can get it expedited on Monday.  

Side note: I can not locate any licensing for a G1000 under your name or email.  As I've stated above, if this is a professional license for the G1000, then the database has to be a pro license as well.  

Thank you Ed, greatly appreciated.

It's a sim I've acquired second hand, so it'll be under a different name. I won't disclose it publicly here, but I'll add the license key to the support ticket.