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scoochy

that made my day !

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Guest q8pilot

hello FSX'ers.hows it goin folk ?ok, my CLS a330/340 has various problems in the VC, besides VC everything is good, well, I found a solution and posted it in the forum, but the solution can be implemented by the modeler only, the frustration came when 7 hours passed and they didn't accept my post neither showing it in their forum, they even left their product dead without updating it for about 2 months, and their mod don't answer me.oh some developers sometimes #### me off :(

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>...the frustration came when 7 hours passed >and they didn't accept my post neither >showing it in their forumlets see, the forum moderator may be:* sleeping* at work as they need a full-time job to pay the bills* is ill* has a family member that is ill* local ISP is down* computer crashed* boating, hiking, skiing or other outdoor activity to get away from FS for a day (or two, three)* other ...the world is filled with reasons why ANY forum moderator doesn't respond ASAP. give folks some time. there is more to life than FS.--

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ScoobAll these excuses ar acceptable if that was Feelthere's only screw up. You should read the Forums more and see what people are saying about your company. When you sell products you can't support, this is what you get.

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Guest SkullxBones

>lets see, the forum moderator may be:>>* sleeping>* at work as they need a full-time job to pay the bills>* is ill>* has a family member that is ill>* local ISP is down>* computer crashed>* boating, hiking, skiing or other outdoor activity to get>away from FS for a day (or two, three)>* other ...>>>the world is filled with reasons why ANY forum moderator>doesn't respond ASAP. give folks some time. there is more to>life than FS.>>>--If it's freeware then you have a valid point. If you are selling a product, then leave the excuses at the door. People expect promt service and support when they plunk down their hard earned dollars, or you're going to get well deserved complaints.

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smgabel:why do you post a lie?there is not one FT developed aircraft that receives no support. all user questions about how to fly FT aircraft can be answered here -http://www.iemit.com/forum/forum.asp?FORUM_ID=27there are specific forums for these aircraft -737: http://www.iemit.com/forum/forum.asp?FORUM_ID=15ERJ: http://www.iemit.com/forum/forum.asp?FORUM_ID=3Legacy: http://www.iemit.com/forum/forum.asp?FORUM_ID=17all other aircraft have a searchable forums filled with information.--

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The prompt service that people receive in relation to Flight Sim software is something that is not common in the world of software, and should not be expected. Look at your software library, try and find something else where you were able to talk directly to the developer and recieve a quick response, much less directly influence a fix.Tech support will respond as well as they can, but chances are, if the software requires change, you won't see that until they are good and ready, if at all.The quick response and direct communication is something I appreciate in this community, but it is not something I demand, and will not explode over if I don't receieve and answer when I want it.Edit: After revisiting the CLS forums, i noticed plenty of posts discussing SP3. It's apparent that they are working on it is it not? Relax and wait, just like you do for every other bit of software that needs fixing.

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I can't comment about your post not being accepted, but the problem you mentioned has been fixed. ( The overhead gauges becoming reflective at daytime in FSX with SP2 and acceleration ). I can not give a time table on when SP3 will be released but it should be soon. SP3 also has some other minor bug fixes for FSX. Sorry if you were disappointed with our customer service but we take notice of every complaint or comment and address the problems as quickly as possible. Sometimes we may miss a post but rest assured we are continually making our products as bug free as possible. Thanks!

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