I am right with Paul. Thanks to the OP for the review. I will not go anywhere near TS with such awful support, let alone the poor quality of the product. I REALLY love how the only time Scoob appeared was to comment on something totally off topic. Awesome - you just lost a customer due to your poor support!And due to that poor support, I will not go anywhere near any of their products - EVER. Unless, of course, I see hundreds of rave reviews praising high quality products with excellent support.I somehow doubt that'l be happening. And that is the true purpose of a product review - to educate the masses on a purchase decision. I have made mine!