Gentlemen,
I have a fellow simmer and VATSIM friend, who bought the 747 download on my recommendation when I sold him his new i7 PC recently.
Now, I have been using the 747 since it was released and all my PMDG products are downloads and I have never experienced validation issues such as the one I see now.
Initial contact, with PMDG, provided a glimps into the problem in that the validation system saw the order as for FS9 not X and this was rectified but it still does not want to validate and I resorted to inject myself into the ongoing e-mail conversation.
The reason for this thread is to throw the issue in the open and to allow others to join the concversation.
As this is a brand new I7 3770K based PC with 16GB RAM, 2TB HDD, NVidia 660Ti and Windows 7 HP 64-bit, to name a few specs, There is not much on it. He uses Nod32 Anti-virus with the Windows Fire-wall.
Every single time we click on the validation button during the installation it fails and tells us to close the program and try again.
I even used MSConfig and booted with no 3rd party stuff, into a clean Windows, but no luck.
We re-downloaded the installer and even tried my own old trusted one but without luck.
Can the client's ISP and DNS have something to do with this problem?
- I was wondering if the installer can actually see the validation server???
What else can we try?
We really need your help here.