The same is happening to me as the person a few comments above,Still waiting on the email from the portal to activate the account inorder to set up an ticket to open the extended download, I purchased the extended download link last Saturday and still waiting on the email to activate my account. I cant open a ticket without it and even today its still not in my email. I have been hitting on the link to resend verification email to my inbox so i can open the ticket for the extended download but even today, NOTHING. Anybody got any ideas.!!!!!Regards,Shane