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TimothyNathan

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  1. On my return, I have finally got it working, thank you. I do hope that you are going to revisit the upgrade process. To have an installer which, it seems to me, checks for the latest version, downloads the latest version and tells you that the installation is complete but which is actually reinstalling the previous version strikes me as more than perverse. If that is not what is happening, forgive me, but if it is, I really think that you need a rethink! Also, in an upgrade I would not expect to have to re-engage with the licensing server. My time spent on this particular upgrade has split between the failed Garmin installation (which, I think, was just a corrupt download), the failed RXP installation (as above) and the fact that those failures and repetitive reinstalls resulted in my overasking the licence server for new validations, meaning that I had to twice email the e-commerce provider to revalidate the licence. That was just the cherry on the top of a very frustrating process.
  2. Can I be clear about this? I am not at my desk or my sim (I am spending a week at the biggest and best Arts Festival in the world, at Edinburgh) so forgive me if I get a detail wrong, but from memory: 1) I receive an email saying a new version is available 2) I dance a little jig, because there is a specific fix in the latest software that I personally requested from Garmin, and specified, and I’d love to try it. 3) From X-Plane, in the GTN section, I click on Update 4) In the update process I check “Check for updates” 5) In the process it says “This is not the latest version, would you like to download it?” I reply yes. 6) After yet another battle with the licence validation server (why, oh why? No other updates demand this) it runs the install and tells me it has succeeded. 7) You are saying that it has actually reinstalled the old version? If not, forgive me, I am not the brightest or most sophisticated when it comes to these things. What really confuses me, though, is that during my use over, at a guess, at least six new versions, I have always successfully got the new software with the new features (remember the long discussion about RF Legs?) I am sure that I have misunderstood something but it all seems a bit odd.
  3. I will try this when I get back, but, to be fair, what I have installed is what is installed when you select “install latest version?” Maybe you need to check the versioning? I have installed and re-installed what appears to be the latest version of both your software and Garmin’s many, many times. I have probably invested 10 to 15 hours on this.
  4. I can confirm that it is blank in the popup as well as normal window. I have followed to the letter the email below from Garmin, except reinstalling Windows. Please note the very last sentence, where they say it's you, not them 😉 I have shared your feedback with our team, they verified yesterday that the GTN is compatible with a GTX 760 running driver version 25.21.14.2531 on a comparable version of Windows 7. The code provided in the error message points to a fairly low-level DirectX failure that should be atypical for this environment. Here are some things we can try to help narrow things down: GDU 620 Re-run the Trainer Installer from our public download site and install the GDU 620 Trainer. It uses DirectX in a fashion similar to the GTN. Please let us know whether an error occurs when attempting to launch this simulator by itself. Clean Install This would be similar to the uninstall/reinstall but would help rule out anything that might have been left on the system during previous attempts that could be affecting the application. Please perform the following steps: Uninstall the Garmin Aviation Trainers application. Ensure that following folders have been deleted: C:\Program Files (x86)\Garmin\Trainers C:\Users\<user name>\AppData\Local\Garmin\Trainers Any folders under C:\Users\<user name>\AppData\Local\Garmin that begin with “Aviation_Trainer_Launcher” Remove the following trainer-specific keys from the Windows Registry by doing the following: From the Start menu, select Run, type “regedit” and click OK. It is recommended that a backup be made before deleting anything: Open the File menu and select “Export…” Under the “Export range” group, select All. Enter a meaningful file name and save it to a known location. Navigate to HKEY_CURRENT_USER\Software\Garmin and delete the GTN1 key. Ensure that all other applications that are not part of the Windows operating system are closed, including any that may be running in the System Tray or in the background, if possible. Reinstall the latest PC Trainer Suite software. Try the GTN again from the Garmin Aviation Trainers launcher. Reinstall DirectX Per this Microsoft forum post, it is possible that there may be an issue with the DirectX subsystem of the Windows installation. It may be worth attempting a reinstall of the DirectX Runtime to see of this would resolve the issue. The forum thread points toward some additional troubleshooting steps that could be attempted but may be beyond the scope of what we can provide direct support for, including: Running System File Checker to search for and repair any operating system files that may be corrupted. Reinstalling Windows* *These steps should be considered as an absolute last resort and only if you feel comfortable doing so, but there does appear to be precedent for a reinstallation of Windows resolving the issue. Please also note the following information about third party applications Some third party flight simulator adapter applications are known to modify the GTN application memory and its graphics system in ways that could cause issues such as this. We are unable to provide additional support in cases where these applications are installed on the system and would refer to the third party software vendor for additional support. Please let me know how it goes,
  5. Finally back at my desk... Well, the plot thickens: 19/08/14 14:08:57.191 55664 - ] # rxpGtnSim64.dll version 2.5.17.0 19/08/14 14:08:57.191 55664 INFO ] 19/08/14 14:09:15.802 55664 WARN ] unknown version: C:\Program Files (x86)\Garmin\Trainers\Packages\GTN\bin (0xce644339 0xdd9b40fe 0 0xbaa0b7d1 0xfe48c6ac 0x4fcd80b6 ) 19/08/14 14:09:15.812 55664 ERROR] trainer not found But this is a screen grab of the directory which seems to be in the right place
  6. Well, good news and bad news. I did a reinstall by reverting to the previous version and doing an upgrade (the only way I could get it to install) and it worked as a plug-in but the GTN was blank. So I reinstalled the Garmin Trainer and it now says this when started standalone. As you can see, the NVidia graphics card has drivers from April, so that cannot be the problem
  7. Not yet. I’m out now for a couple of days, but I’ll have another go when I get back. I guess another download?
  8. I have just run the install again and it did come up with an unreadable dll, I said retry and it appeared to work, so it looks like a glitch in the setup file.
  9. The only odd thing that did happen, come to think of it, is that the Brunner yoke complained about a missing dll and I reinstalled that software, so maybe you have an incompatibility with Brunner?
  10. I have loaded the update and run it. It loaded and ran the Garmin installer. All the processes said that they have completed correctly. I have done it strictly by the instructions several times (such that I had to ask the e-commerce server to revalidate my revalidation.) I have not copied anything or done anything other than do what the the installer said. What should I do now? Sorry, I missed the other question. No, no locked files
  11. The only other one I can find reads 19/08/12 15:09:41.168 37444 - ] # rxpGtnSim64.dll version 2.5.17.0 19/08/12 15:09:41.168 37444 INFO ] Does that help?
  12. The trainer installed is the one that RXP automatically installs. Is this the log you mean: 19/08/12 13:47:41.794 03124 - ] # win.xpl version 2.5.19.1 19/08/12 13:47:41.794 03124 INFO ]
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