July 2, 200322 yr E-mail support is available again, it has been for a while now but I have been out and couldn't edit this message until now.So, e-mail us or post here if you have any [email protected]
July 2, 200322 yr Good Morning!You guys absolutely made my day..I've been watching this release and CAN'T WAIT to get things started.This looks to be the most quality FS add-on I will purchase to date.One question. As I'm at work now, I was wondering if there is a way for me to get the manuals for the sim early so I can print them and review while I'm at work?? This would be a big help. I plan on d/l the aircraft this evening.Any help would be appreciated..and once again, great work in advance!!!!!!
July 2, 200322 yr nameless (please sign with your real name, thanks!),Sorry to inform you that the manuals are not yet available. We set a release date for 7th of July, this is the absolute latest they will be available. We should have them available as free downloads on the webpage before that date though.In the mean time, if you have any airplane operating questions, please let us know and we will personally assist you.Cheers!
July 2, 200322 yr Don't get too excited about downloading it tonight. I've been trying since last night and i get to 22% and the damn thing stops downloading. No email response either as yet:-(
July 2, 200322 yr >Don't get too excited about downloading it tonight. I've been>trying since last night and i get to 22% and the damn thing>stops downloading. No email response either as yet:-( Please sign your posts with your real name next time!Are you using a download resumer? That should help out a lot :) I believe PMDG has said that Download Accelerator Plus is compatable with there server.
July 2, 200322 yr Hi,Yesterday I purchased the 737NG but I have still not received the email with the link for the download....it is normal that after more than 24 hours I have not received nothing ?I pray to help me !!!My best regards..Rocco Belli (Italy) [email protected]
July 2, 200322 yr .oops! sorry about the name thing. I appreciate the response. A few days w/o manuals is no big deal. Thanks!Aaron
July 2, 200322 yr Is email support back up yet? I'v just about given up trying to purchase your 737, still keep getting those damn transaction errors.I would suggest that PMDG should have at least one person in Europe to answer emails when those in the US are asleep, as it looks like I'll have to wait yet another day to receive a reply.Eoin Sutton.
July 2, 200322 yr What does that mean ? Are you going to e-mail out my registration now, its been a day now going on two. I've never seen anything like this buy a product half done, charged full price, no manual, no instructions. This is the most advanced plane ever made? I downloaded the Southwest liv. and got PMDG Liv..Whats going on here? regardsNoboru Garcia
July 2, 200322 yr Marc,If I sent an email during the down time or just before it started will it be responded to or do i need to resend it? Its been almost 24 hours i think... Thanks!!!Justin P.
July 2, 200322 yr Don't be in such a rush to join the people reporting the problems! It's a great product but right now it's got a few issues. Hopefully PMDG aren't going to do a Captain Suk and fix the bits in 3 months.
July 3, 200322 yr Commercial Member JustinI would suggest if it has been at least 24 hrs and you have not heard back, then email again. We are working thru the support emails as fast as we can but if you don't get a reply in 24 hrs, then, and only then, resend. resending requests 15 times a day will not speed things up any.RegardsPaul GollnickTechnical Operations/Customer Operational SupportPrecision Manuals Development Group[www.precisionmanuals.com] Paul Gollnick Manager Customer/Technical Support Precision Manuals Development Group www.precisionmanuals.com
July 3, 200322 yr After 36 hours of attended, I haven't still received the e-mail with the link for the download.... :(why? :(regardsRocco [email protected]
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