I ordered the 737 NG from PMDG last saturday but forgot to write down the download link for the installer. The payment with my credit card was approved, I did get my Order confirmation on the screen.While buying I thought that i would receive the download link in the confirmation mail from PMDG so I did not write it down or used it while buying the product.You guess what happened: I never received the mail with the download link for the installer.This way it is impossible to install the plane.Off course I emailed PMDG last saturday (and today) but got no reaction yet. I there a way that somebody can help or someone from PMDG reads this and react??

Klaaz,Please use your real name when posting in the PMDG forum (according to the PMDG guidelines as described in the pinned post in t his forum entitled "PMDG Forum Guidelines 07MAR03 ***ALL READ***)Without your real name, there is no way we can effectively help you.VinPMDGwww.precisionmanuals.comhttp://www.vinscimone.com/dancnkid.gif

My real name is Klaas Runia

Klaas,I have tried to send you at least 5 emails and all have bounced back to support. Do you possibly have another email address you could try??RegardsPaul GollnickTechnical Operations/Customer Operational SupportPrecision Manuals Development Groupwww.precisionmanuals.com

Ooops, didn't noticed this. Try and use klaazz at xs4all dot nl please.I do get mail on the original address though, but not from you. Are you listed as a spamsite?

We shouldn't be but we have had the order emails bounced by Firewalls and Spam software so check you settings. I will try your new email tomorrow when I getinto supportRegardsPaul GollnickTechnical Operations/Customer Operational SupportPrecision Manuals Development Groupwww.precisionmanuals.com

>We shouldn't be but we have had the order emails bounced by>Firewalls and Spam software so check you settings. I will try>your new email tomorrow when I getinto support>Regards>Paul Gollnick>Technical Operations/Customer Operational Support>Precision Manuals Development Group>www.precisionmanuals.comit's november 20 now. Got into support by now? My new emailaddress is not covered by spamfilters or something and working OK. I like to be flying by now. :(

Sometimes a mail client WILL block a certain address without you knowing it, check you settings to see if you have a *safe* list that will always allow mails from .precisionmanuals.com. If I were you I would send another mail tonight to support and check your mail settings.....[h4]Best Wishes,Randy J. Smithhttp://img.villagephotos.com/p/2003-5/196432/winglets_lg.jpg

Klaas,Either Robert or I check and answer all support email EVERY day. Any implication otherwise is unfounded.I sent out an email and reset your order to your new email address the same day you posted it. I never heard anything back and you never posted any reply that you were still waiting so I assumed you got it. Try sending me another email to [email protected] and if you don't hear from me by tomorrow night post another message here and I will let you know if I got your message and when I replied if I did.RegardsPaul GollnickTechnical Operations/Customer Operational SupportPrecision Manuals Development Groupwww.precisionmanuals.com