I have ordered and received in the past PMDG Boeing 737 600/700 and the 800/900 update. I received them quickly via email. I ordered my 1900 on Saturday and I am still waiting. I have sent several emails, my money has been taken out of my credit card but no response. I love my 737 and the support has been great but I have heard nothing for 3 days. I am from Canada and have had no trouble getting email last time I ordered. Thanks for any help you can give me!I will keep checking my email.Darcy CouttsWestjet Virtual Airlines!

DarcyI know for a fact that sympatico has enabled some pretty aggressive spam filters the last couple of weeks.So it may still be your ISP who is t blame...Hope it helps,

Thanks!I don't know about that I get email fine from other places and even AVSIM?Now what? It is kind of frustrating.Darcy Coutts

Darcy,>Now what?Well two things come to mind:To solve this issue? E-mail PMDG [email protected] with some other address. Maybe a yahoo or hotmail address?In the long run? Call your ISP and complain. Yeah sure we don't want spam, it's a pain in the you-know-what, but the way some ISPs are blocking a lot of legitimate mail during their attempts to stop spammers are sometimes outrageous. Hope it helps,

Thanks againMy ISP just notes it is spam and then sends it to me so I don't believe this is a problem. I did send them my yahoo address.Still waiting. . . . . . .Darcy Coutts

I ordered the 800/900 package this morning, nearly 12 hours ago, and have yet to receive a confirmation or download e-mail. After a few hours I grew curious and e-mailed PMDG and that e-mail has gone unanswered as well. My ISP doesn't have a spam/junk filter, and the e-mail address I used for the order doesn't have any software junk filters applied to it. Not sure what is going on, but I'm sure it'll arrive sooner than later.

Well it is checked a couple of times daily so if you do not recieve something in a day please report here but it is a good idea to give the support email a little time to go through the oders, they will get to you![h4]Best Wishes,Randy J. Smithhttp://www.precisionmanuals.com/images/forum/betaimg.jpgAMD 64 3200+ | ASUS KV8 DELUXE | GFORCE 5700 ULTRA @535/1000 | Maxtor 6Y080M0 SATA 80 GIG | 512 DDR 400 | Windows Xp Pro | Windows Xp Pro 64 |

Darcy-I saw your orders. Both of them. In the first one, you had forgotten to complete the order with the final step required (as you said, you had mistakenly hit Home when you went to Print, so you missed the proper sequence).You will receive email from support@ soon (as soon as Paul gets to it). Let us know if you have not received the email by tomorrow.

Update. I was told to reorder (I accidently pressed home button instead of print button at receipt page, so I lost the receipt number). My credit card was charged so I know they got my money.So I reordered last night. I received an email receipt that I had ordered but NO product yet.Still waiting. . .Darcy Coutts

Darcy-the receipt that you had ordered has information on how to download on it. If you need further help, email me directly atlkalamaras (at) precisionmanuals.com(Replace the (at) with @)Best,

Update!It came. Thanks for the work. My PMDG fleet is now complete I look forward to flying the 1900.Thanks againDarcy Coutts