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Problem adjusting altitude and speed

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Hi All,When I start the 747X it begins with engines running, altitude set at FL 100 and speed at 200. I am unable to adjust the settings upward. No matter which side of the button I click on the altitude and speed only move down. I have unistalled and re-installed twice and I still have the problem. I am running Flight Simulator X on Windows XP Professional. I need help getting this situation resolved since I paid for the product am unable to use it. Any help would be greatly appreciated.Thanks,larryewood

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