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Guest Ashleigh Davidson

Ariane File Corruption- and some strange advice...

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I can't say that I wasn't warned about Ariane and it's lack of service (I can't even see an e-mail address for support questions on their site). Downloaded their BBJ tonight, but the .exe has a CRC error (same after 3 tries).Looking a little further down the order page, there's mention of having to upgrade drivers for GE cards in order for the download and installation to work. I've never heard of this before- how can a video card driver affect a downloaded .exe file, I wonder. I'm certainly not going to screw with my video card driver to install a plane.Anyway- I'm calling my credit card company now to cancel the payment. I don't mind waiting for PMDG's version of the NG, and I was going to get it anyways.I hope this message might serve to warn others.Thanks,Bruce.

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all simmers need to learn to avoid any company that Peter Tishma is involved in. B

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i have been able to download the BBJ. i had no problem. maybe you have some Antivirus or desktop firewall running.what line type do you have 56k?my experience as a senior IT professional tells me that this is not Ariane related ;)and it's like with all products. first you need to check if all runs. when you got a problem, before anything else check if you applied all M$ service packs.

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I did also have problems with my first try, but the second time it worked !I think that Ariane is a great group.... i don't care who they are at all, they are making great planes and thats enough for me :)Cheers

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Thanks for the advice on the anti-virus software. I actually had Norton firewall enabled (usually do), but by disabling the firewall I could download the file with no CRC errors when I came to extract it.Obviously I was in the wrong rather than Ariane- but it really gets to me when I don't think I'm getting support for something I pay for, and I still can't see a support e-mail on their site (and thanks to the person who posted their e-mail address here).I'm not out to rip anyone off, and accordingly have had my credit card company re-instate the charge. I have yet to try the product (but the installer did run OK).Bruce.

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Warning people for maligne companies is a good thing, but look out!Do not issue a warning for the wrong companies. By warning for Ariane I think you warned for the wrong company. It takes a little time to get the software company blamed by for an error in your own setup. An example is this topic...First reaction the exe file is corrupt, looking better into your system and setup will prevent companies to get a bad name. I take allways a few steps before getting to a forum and post a bad article out.My steps are:1 check the download file.2 check the setup of your PC (firewall, virus scanners...)3 check the FAQ's if available4 mail the company 5 have patience and wait a few days before getting angry and start a post.I know it is frustrating when a new piece of software doesn't do what it is supposed to do, but most of the times the fault is within your computer room and not the developers fault.Within a few posts a company can be hit very hard, it keeps a lot of time to get up again! Negative publicity travels faster then good publicity. Remember this when you post something.T.

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Roger that!Sort of like the front page article by AVSIM without a 'byline'. It's old news and a cheap shot . . . but then again, I don't think I expected any less. I guess it's difficult for people to fail in this world and pick themselves back up.Hell, we give convicted murders another chance for God's sake.Anyway, my .02cents worth, like it or not. And just for the record, I think their products lately have been pretty good and I own several of them.Clay

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"....Sort of like the front page article by AVSIM without a 'byline'. It's old news and a cheap shot . . ."I couldn't understand why Avsim posted that article, since they've pulled some threads I've posted in which were far less critical of Ariane. In their defense, they could have pulled them based on a response I missed. My chief complaint has been the way Ariane advertises, communicates to the community, and supports their product. I'm sorry to say that it does resemble P/T in a lot of ways. It's a heck of a business style to emulate. Our society does give murderers another chance, but I think we draw the line at one or two chances, don't we? :)If you get the product installed without need of support, then I think you are left with a good product. I still favor the Ariane '300 on any flight over 300 miles or so. I applied a few simple tweaks to the flight model, and it feels like every 737 I've ever flown in. Spent 100's of hours as a 737 pax, and you do gain a feel for the way they behave, especially if aviation's your hobby of forty some odd years....Some (including meself) have suggested waiting for the FFX aircraft. I've seen the FFX '300, and while good, I noted that subtle issues like engine and flap pylon shape aren't quite there. I emailed Erick on this with backup shots from airliners.net, but the prerelease shots of the FFX '300 show the same issues. The Ariane '300 really nailed the look of the 737, IMHO.... If you want something close to perfection, you can't get much better than Ariane's--for a price. OTH, the FFX 200 is excellent, and very accurate all the way around.... FFX is doing a great job and their work on the 200 and 3/4/500 has kept me from investing in more Ariane liveries. From a distance, I think the FFX aircraft look superior to Ariane's by employing modern features, like dynamic shine... Closeup though, Ariane has nailed the subtle structural detail.... Look too close, and anyone can find flaws in any aircraft... I've seen many who say Ariane's 737's don't have enough, but no one dissin' Ariane for not including a V/C or panel can accuse them of leading buyers to expect otherwise. Their site is a good "what you see is what you get".... But wading through all the prose, and seeing constant failures on promised release dates, leads me to feel a large part of that is luring some of our younger simmers to the site to impulse buy... That's kept me from going for the BBJ, or having an interest in the NG series. That, and the fact that the spoiler deployment and pylon texture anomaly issues were never fixed in the GMAX '300. For a product which costs more than half of 2k2's current street price, I'd expect a half hour's work in GMAX to fix these issues......

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JohnCi,I feel the same way about Ariane. I was impressed with their web site and all the screen shots promising the most detailed 737 cockpit available. The visual model is very good, the panel is not nearly as good as the Dreamfleet which is now about two years old.Their documentation is nonexistent and their update downloading method is very confusing. If I had to do it again, I'd stay away from it. Of course, there's always the PIC A320, but we won't even get into that.When you compare their web site to another one such as the Ready For Pushback site and others, you'll know what I mean. Take care.Sincerely,Hans

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Those threads were likely pulled because at the time there was no proof and as such they could be cause for legal action against Avsim.Now there is proof...

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Personal I like the cockpit better as the Dreamfleet one. (Talking about the TCAS II cockpit as I don't own the previous one). It is a -300 cockpit, so no FMC or what so ever, neither the 747-200 of Ready for Pushback has. I don't know if you have the BBJ of Ariane, but it includes a 75 pages manual. They are also working on a manual for the 737-300 and -400 for over 100 pages. It is the same quality as the RFP manuals!! I do have a sample copy so I know what I am talking about.For those of you thinking I am a member of Ariane design group, I am not!I think if you have a problem with Ariane, just mail them and solve the problem. Mailing address is ArianeStudios@AOL.com and I am sure you get a mail in return.T.

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Stop bring Ariane schop down, because they make the best 737 series, ever made. I don't want them to crash, because negative publicity.Enough is enough. If you don't like there work, don't touch it. Nobody want's to make the NG 737 series exept Ariane. PMDG is very slow in developing, so you can wait until, who knows how long, maby for nothing. If you want to complain, go to Wilco publishing for there ridiculous 3D panelsBest regards,

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Clay<....I guess it's difficult for people to fail in this world and pick themselves back up.>I fully agree with your sentiments here - I'm all for giving someone 'a second chance' providing that someone has learnt from former mistakes and has shown a degree of regret for them.However, P.T. is unfortunately not in that category. He has never apologised to those he has hurt - on the contrary, he blames them for his downfall. He continues to treat the community with contempt by threatening those who do not publically support him, and uses very dubious marketing ploys to 'suck people in'.But here, I.M.H.O., is where the real problem is: Given that his products are in no way cheap (as someone else said, about half the price of FS2K2 for a single 737 model with a couple of paint jobs), the total lack of transparency is most worrying in that:1. you're spending your money with a 'business' with no published address,2. you're spending your money with a 'business' with no published phone numbers,3. the 'boss' won't tell you his real and full name (i.e. calls himself 'Bobbo') and goes to the most extraordinary lengths to hide his identity,4. has a very 'hit & miss' attitude to answering support questions, in that you're ignored if you complain,etc. etc.So I ask this simple question: If you have nothing to hide, why hide?The 737 itself may well be 'pretty', but the business practises and/or the person behind them are highly suspicious......Form your own conclusions of course, but I fully agree with Avsim - CAVEAT EMPTOR !Toni.

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The price of addons are all (too)high, so not just with Ariane. Look at Flightsoft with a FS98 model selling in a box with completely new design on it. In the mdl file the FS98 modeling is still mentioned, and animated with Abacus Aircraft Animator. Still asking a price of about $ 35,--. This is still one example. There are many more examples in our FS world.>>The 737 itself may well be 'pretty', but the business practises and/or the person behind them are highly suspicious......<

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"What are you looking for, a add-on or a person? I know what I want, I want a good plane, and I don't care who makes it."I am not a lawyer (although being a WAN admin, I've had to study case law on software deployment issues), nor am I in law enforcement. I don't know if Avsim's allegations are true. But if they are, then you should care who makes it. PT disrespected our community more than any other person or firm I've heard of, threatening members with lawsuits, threatening the very core of freeware. If you don't care who makes the plane, then you don't care about our community--it's that simple. That doesn't mean you should throw it in the trash--I own the GMAX 737.... But it does mean you should respect those who have issues with Ariane, and understand where they are coming from. I don't know if Ariane is in fact PT. But I do care.....

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"Personal I like the cockpit better as the Dreamfleet one."Yes, but the cockpit is not included in the basic aircraft... It is extra. Add in the aircraft and the cockpit, and you have a package approaching the street price of 2k2 alone. For that price, there are far better packages out there, or coming in the near future. "I think if you have a problem with Ariane, just mail them and solve the problem."Many have seen dismal turnaround times on emailing Ariane. That's why you see people pouring into these forums seeking support. If I shell out $30-40 for software, I don't expect 24x7, but at least a 24 hour turnaround. That's not been the case for many. Why do you think that is? I believe that Ariane is simply a one man show, at least in terms of support and I suspect a large part of the development too. Buzzwords such as "development team" float around a lot on the website, but what does that prove? It's just a word, and it tends to make people think of large, sophisticated operations. No problem--turnaround time on emails should be a non-issue.The turnaround issue on emails isn't an assumption on my part. When Ariane announced an update that would be available through the "old receipts" link, I emailed Ariane asking where the heck the update was. It was more than a week before I heard a response, and the response didn't answer the question--only came up with an excuse. It was more than two months after that that something resembling a patch finally appeared in my old receipts page. The "first" update never did."For those of you thinking I am a member of Ariane design group, I am not!"Perhaps not, but you certainly cut "them" a lot of slack, and ignore the issues raised in my responses, as well as the other responses here.

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I agree with you in this and I think I did not choose the good words. What I ment to say is this:When I get a good working add-on, it isn't of any interset for me to know who made it. I respect anyones opinion about this mather. But someone teached me in the passed not to put your trash out on the street. Solve it with the person/firm you have a argue with.No defending of any action in the passed, there have been things gone wrong, I am sure about that. This happened on both sites I think.I will close in this topic now, unless there is some very important message comming upT.

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"I will close in this topic now, unless there is some very important message comming up"That was a very nice response, and thank you for taking the time to explain.... If you have the BBJ or any of the GMAX models, why don't you share some shots in the screenshots forum? I'm always interested in some great shots..... The BBJ has received little coverage in the screenshot forum, probably due to its only recent release.

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Just to reiterate on these issues I had (since I started this thread):Firstly, I do agree that we shouldn't needlessly bad-mouth companies. No problem with that.But:1. This is the only file I have downloaded for FS that has required that I disable my firewall, as far as I can recall. I've been simming since FS4, and have downloaded about as much as one could :). Payware and freeware and everything in between.2. I still don't see the support contact e-mail address on the support page. This is a no-brainer. If someone has a problem (particularly if they've paid $$ for something), they want someone to hollar at. I think I learnt that on day 1 as business school many years ago. 3. And to further confuse the issue, an article on the support page suggests changing video card drivers in the event of installation problems (not one mention of firewalls, though). Most of us spend hours tweaking our video, and are not amused if one specific installer requires us the change that. The second thing I learnt in business school was know your customers, and anticipate what they might want. After all, they are ALWAYS right, regardless of how stupid they might sound.So- I vented here. And I also acknowledged this issue when I discovered it being at my end (firewall). I also went to the trouble of calling my credit card company to re-instate the charge, as I consider myself an honest person.Would I buy again from Ariane? I'm not that impressed with this model, but that's my personal opinion. I saw some screenshots and read a front page article on AVSIM (not the current version, but the one advertising the release), and decided to buy it. I think it's time we close this thread, IMHO.Thanks for all the comments,Bruce.

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OK agree with that, and lets take the time and fly. That is what we all love to do ;-)Screenshots aren't my best side, THAT is a videocard issue many told me.T.

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yea right...oh how quickly we forget. I suppose even crooks like Tishma gotta eat. If you feed him too well, he may try to take over the world of freeware again, but I guess we'll see him coming this time.I guess you all are too young to know about it, but once upon a time, Tishma tried to convince the fs world that he was the godfather of freeware! Setting up his own exclusive rights to certain logos, and brokering them to the freeware world. (of course threatening legal action whenever the least bit challenged). Lucky for all who expect freeware to be free of crap like that, Avsim took him down, and down he went. Like a bad penny, guys like this tend to surface under other names. Never again. Bob B

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....like "Bobbo" or "Ariane" for instance?Toni.

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Don't forget he also tried to trademark Simulations as his idea.This from the person I understand also claims he invented add ons for the Simulator series. You people have a lot to be thankful for from the Papa.Ashleigh Davidson

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