I was going to start a new thread, but found this one while searching first.Do you all want to know what's really sad? I spent at least $100 on Colorado after it was released and over the course of the (year? I think it's been that long) I have written them numerous times about numerous issues and they refuse to respond. At first I thought, "Well maybe something happened and they aren't running the company any more" because they have been silent since their releases so long ago -- then suddenly this morning I get an email from them -- announcing Louisiana! So they can develop but not support???What the heck happened to the wonderful team we once knew so well in the regular Megascenery days?I guess this review best reflects their product. http://havetofly.com/reviews/reviews_scene...E_Colorado.html

Hoping for 100% satisfaction is understandable. But expecting 100% satisfaction most of the time is unrealistic, and waiting for 100% satisfaction is simply a waste of time. That said, warning others when appropriate (repeat, when appropriate) is very helpful to the FS community.xxxxxxxxxxxxxxxxxxxxHere's what works for me ...http://www.flightsim.com/main/op-ed/ed421.htmWhen a vendor or product disappoints me I simply move on. I don't ask for support, I don't expect it, I don't need it and I don't want it. If I can't make a product work for me either on my own or through quickly searching support forum posts I simply move on -- with my blood pressure remaining low.I also make a my own System Restore snapshot before every product install -- so I can back products out if need be.xxxxxxxxxxxxxxxxxxxx(I can hardly wait to see mgh's response to this post. He'll probably play avenging angel and cite the relevant UK business law, which has very little to do with getting on with one's life in situations like the apparent MegaSceneryEarth fiasco. Who has the time or resources to sue?)

When a vendor or product disappoints me I simply move on. I don't ask for support, I don't expect it, I don't need it and I don't want it. If I can't make a product work for me either on my own or through quickly searching support forum posts I simply move on -- with my blood pressure remaining low.

I am usually the same way. But it also depends on the amount of money invested in the product. Most FSX products cost -- 30 bucks. If they stink, I uninstall them and move on as well. But when investing over $100.00 on a single product and the support and quality is as terrible as it is, I still don't get upset, but I do find it worth reporting in forums like this for others to beware of a customer experience like mine. My blood pressure never goes up about it, but my fingers make like Dex (the yellow pages) -- they start doing the walking. I consider forum feedback to be a community service -- to a point. I do agree that flaming should never happen -- just state the experience and move on. And that is easier to do when a thread like this has already been started about it. :-)I am definitely not expecting perfection, so my "search" is not pointless. But there is a medium of cost vs. quality, and at a high cost product vs. low quality and absolutely no support, MSE Colorado is definitely worth warning others about.

I am usually the same way. But it also depends on the amount of money invested in the product. Most FSX products cost -- 30 bucks. If they stink, I uninstall them and move on as well. But when investing over $100.00 on a single product and the support and quality is as terrible as it is, I still don't get upset, but I do find it worth reporting in forums like this for others to beware of a customer experience like mine. My blood pressure never goes up about it, but my fingers make like Dex (the yellow pages) -- they start doing the walking. I consider forum feedback to be a community service -- to a point. I do agree that flaming should never happen -- just state the experience and move on. And that is easier to do when a thread like this has already been started about it. :-)I am definitely not expecting perfection, so my "search" is not pointless. But there is a medium of cost vs. quality, and at a high cost product vs. low quality and absolutely no support, MSE Colorado is definitely worth warning others about.

I should mention that part of my philosophy is, with rare exceptions, to stay in the under-$40 price range. This too helps me keep my blood pressure down.

I am usually the same way. But it also depends on the amount of money invested in the product. Most FSX products cost -- 30 bucks. If they stink, I uninstall them and move on as well. But when investing over $100.00 on a single product and the support and quality is as terrible as it is, I still don't get upset, but I do find it worth reporting in forums like this for others to beware of a customer experience like mine. My blood pressure never goes up about it, but my fingers make like Dex (the yellow pages) -- they start doing the walking. I consider forum feedback to be a community service -- to a point. I do agree that flaming should never happen -- just state the experience and move on. And that is easier to do when a thread like this has already been started about it. :-)I am definitely not expecting perfection, so my "search" is not pointless. But there is a medium of cost vs. quality, and at a high cost product vs. low quality and absolutely no support, MSE Colorado is definitely worth warning others about.

I want to thank all of the posters sincerely for helping me decide to NOT expand from my trial purchase of 1 MSE NY006 plus free Washington. For me the key issue is this: All of the elements discussed -- quality, support, reponsiveness, complete feature set -- are what make something WORTH parting with our hard dollars! A product without these elements is not IMHO suitable for commercial release. If you have a reputation for high quality complete products, and use that rep to get people to buy, you owe them a heads-up that the new product is different. Let the buyer beware is not a viable long term business strategy, particularly in a relatively limited, tight knit community linked by instant communications. If the scope of the task means you have to cut corners -- OK...but be upfront! There are a lot of great freeware products available in the sim community that are better supported and more honestly presented than what I've seen and heard viz MSE. Tileproxy, which I found through this thread is one such. It has it's issues but they are explained upfront. The quality of the daylight VFR experience in TP is visually equal to MSE w/o laying out $35 for the NYC package + NY006. I can fly from Orange County, NY to Westchester to NYC at 160kts + in a Baron and marvel at the Hudson Highlands, river valleys, and the Palisades. It is stunning! :( MSE ends before the Shawangunks in northern Orange Cty, but in Tileproxy I can continue over them into the Devils Path of the Catskills and on to the Adirondacks. The airport regisitration in TP matches that in MSE exactly. They are off to the same degree at KSWF and KMGJ. I would expect the commercial product to at least be accurate on KSWF which is one of the 4 NY/NJ Port Authority airports. If I have to make compromises in quality, use freeware charts, count on forum users for support, etc ... I see no reason to $upport MSE. Perhaps they should spend their $$ licensing and developing the tech used by Tileproxy (I think that guy is a bleeding genius), add the extras they are known for in their boxed products, package THAT and market it to us. Screen shots attached at the seam between TP and MSE NY006 -- TP on left, MSE (deeper green) on right