While realising that an open forum way not be the place to air a grievance, I can find no other way to communicate with you.I made my first purchase from the Avsim Store on 4th March and paid by Paypal.Although this was immediately receipted by Paypal. I have had no communication whatsoever from Avsim to date and drew a complete blank in searching for a follow up address or support page.I tried emailing one of the nominated staff members but to no avail.I have previously purchased goods from Carenado and Captain Sim for which a download code was sent immediately.I consider 9 days with no response absolutely deplorable and will reconsider any future purchase from Avsim.Bill Thomson.

I have had no communication whatsoever from Avsim to date and drew a complete blank in searching for a follow up address or support page.

Never been to the site myself, but clicking on a link at the foot and top of the page called "service" took me to a page that gave me... customer service contact details.Even gives you a self help option to check your confirmation status.Took me all of four seconds to spot the link, and another one or two to get to that page.Admittedly, though, my internet is running slow this evening, so that may explain the delay in loading the page.

AVSIM Store customer service page:http://www.simpilot.com/servlet/ServiceAs 'leostr' has pointed out there is a link at the top and bottom of the AVSIM Store pages called 'Service', which will lead you to this information.

Gentlemen,my apologies, I had gone through the Account Status page and found everything in order to the effect that the order had been shipped, but to where?I completely missed the Service item, but sanity has now been restored and the download completed.Thanks for your help and a lesson in humility.Bill Thomson