I've been loving this aircraft. I just upgraded to new PC and lost my system hardrive during the process. I purchased the extended download during my intial purchase so I initiated a ticket at PMDG and asked for a link to re-download the product. I've done this several times with the same result; I get a form email asking me to buy the extended download package. Since I have already done that I have submitted yet another ticket to ask for a link. I can't seem to get a response or any help. Any suggestions???Thanks,CaptMacDon McDaniel

The extended download service covers all additional downloads for 1 year after purchase.So if you bought the extended download along with your JS41 over a year ago, you need to purchase the extended download again. Check the date of your purchase and see if this might be the problem.

I'm way inside the year deadline.CaptMacdonmcdaniel

Hi Don, Just to clarify if someone misses it in your first post. You just purchased the extended download service and are waiting for a link from support since you have yet to recieve one.I would check your account on the PMDG site again, and keep an eye on it while you wait. Hopefully you'll get an answer soon.As I'm sure you know, the extended download service can be bought any time after a purchase and the original download link without this service expires in just a few days from time of purchase.