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mwilk

PMDG Customer Service

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We all have a tendency to be loud and boisterous when a developer doesn't operate the way we think they should. Sometimes it's justified, sometimes not. We are not so quick to point out when they do something right. This evening, I purchased the 747-400/747-400F for FS9. When I tried to install, it couldn't validate my information. I tried it so many times that I know my order ID number by heart. I checked the forums here to see if there was an answer. Finally, I sent an email to PMDG support. I figured, if I was lucky, I would hear from them sometime tomorrow. Much to my surprise,I received a response about an hour later from Paul Gollnick, Manager of Customer/Technical Support, explaining that there was a problem with my order status and that he had reset it. I was then able to install the 747 without a problem. This is exception customer service considering that it is Sunday night. Kudos to Paul Gollnick and PMDG. :( :( :(


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Wow, an hour, that is pretty sweet Mike, congrats. I agree that there's normally more gimme, gimme, gimme than proper gratuities.By the way, if I give you the money, can you buy some lottery tickets for me? :(


i9 10920x @ 4.8 ~ MSI Creator x299 ~ 256 Gb 3600 G.Skill Trident Z Royal ~ EVGA RTX 2080ti ~ Sim drive = M.2  2-TB ~ OS drive = M.2 is 512-gb ~ 5 other Samsung Pro/Evo mix SSD's ~ EVGA 1600w ~ Win 10 Pro

Dan Prunier

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Dan, I think I'll quit while I'm ahead. I'd have a better chance of predicting when the NGX is going to be released!


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AHAHAHAHAH lottery here in Brazil has accumulated again and should be around 35 milion dollars in the next raffle. How much is the prize over there?


Felipe Andrade at SBSP

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