November 29, 201015 yr I am sorry if this was already posted somewhere but i emailed [email protected] asking to get links for my 737-600/700 and 737-800/900. I have the extended download serivce for them both but i have not heard enything back from them and that was two weeks ago. Could someone help me out?Thanks,Brett Gann
November 29, 201015 yr Commercial Member Brett,Email support was decommissioned here almost a year ago. You need to submit a ticket at http://support.precisionmanuals.com for EDS now. (The system is undergoing maintenance at the time of this reply - keep checking back and it'll be back up soon) Ryan MaziarzFor fastest support, please submit a ticket at http://support.precisionmanuals.com
November 29, 201015 yr Ryan, not sure if this is due to the maintenance.. but i am in need of the same thing, however to access the support i need to activate my account but the link will not load for me, i have tried different computers and internet with no luck,Any help will be much appreciated as i am close to going crazy without my 747! :) Full Specs: Gigabyte Z68 UD7 | Intel Core i7 2600K OC @ 4.2GHz | ASUS HD7970 DIRECTCU2 TOP | 8GB (4X2GB) Corsair Dominator DDR3-1600 | Corsair HX850W | Corsair H70 | NZXT Phantom White Case | 3 X 24" ACER V242HL Screens
November 29, 201015 yr Commercial Member Nothing I can do until the server upgrades are complete, sorry. Monitor the stickied thread about it. Ryan MaziarzFor fastest support, please submit a ticket at http://support.precisionmanuals.com
November 29, 201015 yr Author I know this sounds like a dumb question but when i click on the link the new page comes up with a box in which i need to enter my username and password, but when i do it still will not not let me in. Is there a different username and password i need to use other than my PMDG account username and password?Brett
November 29, 201015 yr Commercial Member I know this sounds like a dumb question but when i click on the link the new page comes up with a box in which i need to enter my username and password, but when i do it still will not not let me in. Is there a different username and password i need to use other than my PMDG account username and password?BrettDid you read my reply above? We're upgrading our servers right now - don't try to use the support system until someone posts that it's back up in the sticky thread. Ryan MaziarzFor fastest support, please submit a ticket at http://support.precisionmanuals.com
November 29, 201015 yr Commercial Member Ok sorry about, but do you know how long it will be?BGNo ETA currently - we will update the pinned thread about it when we have news. Ryan MaziarzFor fastest support, please submit a ticket at http://support.precisionmanuals.com
November 29, 201015 yr Commercial Member Brett-The support portal is in operation again.Try your account activation and let us know if you still require help. Robert S. Randazzo PLEASE NOTE THAT PMDG HAS DEPARTED AVSIM You can find us at: http://forum.pmdg.com
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