I have the RMA information from ASUS for my defective video card and they are telling me it takes 10 days. Is this normal service and generally how do I get my new card? Do they send me back to the store where I purchased the original or will they send me a new one ? Mark.

ASUS will provide you with a Return Merchandise ie your video card replacement. The delay will depend on your location. The store is where you can get your money back (maybe).So RMA and Store are 2 options you can choose depending on what you want to do. Not both options at the same time of course.Pierre (experienced RMA user with ASUS)