Good morning Last sunday I sent 2 tickets for NGX questions to the PMDG-Support. Unfurtonately no answers till today. Usually allways received answers with my FS9 737/747/MD-11 and FSX 747 and MD-11 products. No answers in my SPAM folder, too. Thanks for your reply. Best regardsMarcel

Marcel,Support has been cleared out completely every night for the past week - I'm not aware of any tickets that have even been waiting 4 hours, let alone 4 days.

The tickets must have never made it to you in the first place then Ryan because I sent one three or four days ago and I didn't get a reply either. It doesn't matter now though because I fixed my issue myself.Edit: actually the tickets did work it's just that your email notifications from the support website are INOP, I did actually have a reply to my ticket the next day but never got an email notification.

Ryan, Anyway it was concerning crashes FSX after exit NGX and page 0.00.40 of NGX introduction about clickspot number 5. ReagardsMarcel

Marcel,The crash on exit is known about, we're investigating it still. The clickspot thing in the manual is wrong, it'll be fixed at some point.

Good morning Last sunday I sent 2 tickets for NGX questions to the PMDG-Support. Unfurtonately no answers till today. Usually allways received answers with my FS9 737/747/MD-11 and FSX 747 and MD-11 products. No answers in my SPAM folder, too. Thanks for your reply. Best regards Marcel

Idem for a crash report #3A5-15D3050C-08ED