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Guest

Very Unhappy PMDG!

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Purchased the NGX on 8/19/2011 and cannot install your product on my machine...which has never happened to me before! I followed all instructions and get authorization failed repeatedly even with my anti-virus turned off completely and logging in as administrator. Even your text support (Trouble-shooting ticket) system seems to think I don't exist even after purchasing the product an hour earlier. The only thing I can think of causing this problem is my use of Chrome instead of IE. Also, this a US/English Installation Please contact me, you have my email address...Darryl Enault Invoice: 171236/ Customer: 66663

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The ticket system is separate from the ecommerce system. You must register to be able log in.
Yes, that had me confused for a moment too. You have to create a new login to the support part of the website.

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