I submitted two tickets for a Re-Download and none have been answered.

Did you pay for extended download service? If not then that is what you need to do if you don't have an installer backed up on your computer. If you already do have an installer use that and get the SP1b update from the link below.http://www.precision...ds/updates.html

I submitted two tickets for a Re-Download and none have been answered.

Just maybe they are having a few days off at this time of year...

I sence a '' i have to pay for it ?!!' coming up.

Oh and don't forget you have to go back and check the status of your support ticket to recieve an answer. They don't send you emails.

You should get a response soon I purchased extended download service around 7am pst yesterday and submited a ticket and received a e-mail confirming reactivation of my download around 2 pst.Captain Dan