Mouse Operations Ignored (except one)

[rayhard 0]

Hi All,My retail-packaged copy of NGX arrived yesterday and I eagerly went through all the install processes without problem. I was fairly familiar with the product from following many of the excellent YouTube videos and various tutorial docs; I was previously an avid user of the 2004 version. I read the introduction and made the various suggested changes, and then started the Tutorial 1 processes. And then, oh dear, what misery!!I set up the 800wl version on runway 8R of Gatwick as required by the tutorial booklet supplied in the Aerosoft retail packaging. The engines were running so I set the parking brake began the FMC initialisation as described. I was rather puzzled that everything was black (unlike the pictures) and hence started to try to start the electrics. I then realised that with one exception NO mouse operations on the panel(s) was possible - no hands - no buttons - no levers etc . No possibility of doing anything sensible. The one exception to this sad story is that I am able to lower the yoke column and back - big deal.I then started the sorry process of looking for a culprit - the usual ridiculous wild goose chase. So far I haveUninstalled EZDOK - no change, Deleted FSX.CFG - no change. Set all controls to default - no change, Deleted FSUIPC4.ini - no change. !!!What am I supposed to do next - re-instal FSX and everything? that is a massive burden for me.Any ideas whats gone wrong??

[norman s 15]

Hi,I have read that some folks had to uninstall EZDOK and then reinstall once the 737NGX was loaded due to odd things happening.Other than that I cannot suggest anything else.

[Fabo 213]

First, start by reinstalling NGX. I will also assume you activated the plane properly?

[rayhard 0]

Hi All,Thanks for taking an interest. Whats does "activate the plane" mean. The retail package supplies an activation code but there is no request to use it anywhere. Did I miss something??I will look at the DVD contents again.Thanks RH.

[MrKen 3]

If all the instruments are black it's most likely an activation issue. Make sure you have fsx excluded from any active virus scans.I would recommend you register at http://support.precisionmanuals.com and open a support ticket. That's the surest way to get it up and running.It may not hurt to also visit aerosoft support if that's who you got it from. I think the DVD version uses their activation system.

[rayhard 0]

Hi Again,I have re-installed EZDOK without any sign of improvement. EZDOK seems to be reluctant to recognise PMDG 737 in its own right, it seems to to call it B738! and has a load of camera settings starting "PILOT-IN-COMMAND"Re-installing NGX is also a pain. The DVD refuses to install over the top of the SP1c install since it is an earlier version . It insists on that being uninstalled first, but PMDG offers no uninstall process and warns against deleting files! Does PMDG no longer directly support its products? I was not allowed to verify my support account on their product forum.How come I am the only person in the universe to hit this problem - RH

[MrKen 3]

If you want to reinstall, you have to uninstall it first. Go to add/remove programs in your control panelSome isp's have pmdg emails perma-banned for some stupid reason. Try setting up a gmail account to register on their support page.

[rayhard 0]

Hi Again,In have uninstalled NGX via control panel option and re-installed as before without any unusual requests. At no time am I required to make use of the 24-character Registration Key that is supplied in the retail packet. The problem remains; no mouse action on any knob, switch, lever etc no visible movement of any aircraft yoke,pedals ailerons under control of the CH yoke and pedals. The only visible action is a mouse click on the top of the yoke causes it to shrink down and then up on another click.The engines are running and it is possible to take off and fly the aircraft from the outside view.I have acquired a name and password and can login on the PMDG support page. I do get the verification email from PMDG and can click on the verification entry on the page. However PMDG seem to ignore this process and continues to inform me that I have not been verified for forum entries. It also has a message displayed in red on the page saying that it has abandoned email support and one should go to the Avsim forums for assistance. Presumably there is a connection to these two facts.So where do I stand now??I Purchased PMDG NGX from : - FlightStore - A very well known and major retailer of Flight Sim software in the UKThe packaging is by; - Aerosoft GgmbH - A very well known and major supplier of add-on aircraft etc to FSXThe developer is: - PMDG: - A very well known and cherished designer of high quality aircraft add-ons for FSXThe support? is by - AVSIM - A very well known and respected host of a multitude of forums and community of helpful peopleI spent £50 on this product. The most I have ever spent on an add-on aircraft for FSX ( the previous highest was for FS2004 PMDG 737). Which is really the appropriate place to receive support??? I am very grateful for the kind interest shown by fellow AVSIM members but shouldnt some pmdg developers have the best advice?I must admit that the advice above suggesting that this is something to do with registration may well be right.. Could it be that the anti-piracy facility is so strong that it prevents even the customer from using it!!Thanks for reading RH

[rayhard 0]

Hi Again,After searching Aerosoft forums I now can be fairly sure that my problems are due to Activation failures - this must have been instantly obvious to any PMDG developer out there, why is there no comment from them?I believe (and this is wearing my Sherlock Holmes Hat and Cloak), that, probably during the install process a panel should have been presented that specifically asks for the 24-character registration key. This DID NOT HAPPEN!If it had I would certainly have entered my key. Nor did it happen on the two further occasions that I have re-installed NGX. As far as I can see there is no recovery path from this foul-up. Whether it is PMDG or Aerosoft who are responsible for this I have no idea, but I would have thought at least someone out there would be helpful about it. I am a loyal CUSTOMER for goodness sake and I feel like I am being treated as a pirate.Thanks for reading RH

[MrKen 3]

Two of us told you it was an activation issue yesterday.Did you have virus software running during the installation? Is fsx excluded from active scans? Are you running any sort of performance boosting software? Any of those can kill the licensing service.Edit: I understand you're frustrated and this post may have sounded a little harsh. Some of us are trying to help you. Did you try following the verification link with a different web browser?

[rayhard 0]

Hi MrKen,I am sorry if I appear to be carping about advice in this forum, far from it; I appreciate very much the help given by you and others. I am puzzled that fell so easily into this trap and have had so much trouble getting out of it. Yes I have removed FSX folder from virus checking and I do not have any performance enhancing software. at first I presumed yr comments were just suggestions of possibilities rather than categoric truths, but these things gradually become clearer in time. I now feel the problem may lie more probably as a responsibility of Aerosoft than PMDG since they produce the DVD package. I have sent an email to their support address. It is strange that the uninstall/ reinstall process still gives no possibility of Activation, and that there is no realisation by the vendors that such a situation can happen.One still feels aggrieved that loyal customers get their fingers burned so easily o n anti-piracy processes.Cheer RH

[MrKen 3]

For the overwhelming percentage of users, this sort of thing never happens. You just happen to be in the small % who are experiencing issues for reasons I've speculated about, but am not experienced enough to know for certain.Blacked out instruments is a sort of trademark occurrence for activation issues with pmdg products. Other things can cause it, but 99% of the time it's a failed activation, pretty much guaranteed if you were never prompted to enter the key.I can't swear to it, but I'm pretty sure the aero soft DVD version uses their own activation process. If that's the case then it'd be on the aero soft side & not pmdg. Are you using windows 7? If that's the case, and your fsx is installed in the default location C:Program Files (x86) then it would be a good idea to right-click the setup file on the DVD & select "run as administrator"This may not help, but it's also a good idea to run fsx as admin. there are some permission restrictions in C:Program Files (x86) for changing files that can be overcome by running the programs as admin.

[rayhard 0]

Hi MrKen again,I am running W7 on a fairly powerful machine (i7 2700k o/c to 4.5 ghz, gtx460 2gb,SSD drive). My FSX is installed on a separate drive from windows, and I do run FSX as administrator. I will report back if I get any help from Aerosoft.Cheers RH

[MrKen 3]

Yes, I think contacting them may be your best bet

[vonmar 125]

"I will report back if I get any help from Aerosoft."Sounds good.And just for info .. must sign your name ..http://forum.avsim.net/topic/361815-pmdg-forum-rules-please-read-before-posting/