I need to open a ticket but unfortunately I forgot my UserName.After going to their website I saw an option

" Forgot Log In " . After entering my e-mail I was supposed to receive an e-mail with my lost User Name.

 

That e-mail never came and now I wonder how I can get in touch with PMDG after I just ordered

an extension for my 737 download.

 

My emails I send to therm with this request were never answered.

 

Can anyone help ?

 

 

There is also an option "Contact us" which does not work.Very poor I must say.

 

Thanks

 

H.Werni

I would say make a new account, but I don't recall exactly if your personal information from the purchase must be added. Check your spam folders on your email, that's where it may have gone as your provider may have marked it as advertising or a scam email.

 

-Jeremy Chesney

I would say make a new account, but I don't recall exactly if your personal information from the purchase must be added. Check your spam folders on your email, that's where it may have gone as your provider may have marked it as advertising or a scam email.

 

-Jeremy Chesney

 

Finally I got the reply.It tgook over 10 hours for the emails to arrive.But preob lem solved.

There is also an option "Contact us" which does not work.Very poor I must say.

 

I don't agree. "Contact Us" methods generally mean an email. email is by far the worst method to track problems/issues, as messages can get buried under new messages. If they weren't an international business, then maybe, but once you go worldwide, there's no way you're going to provide personal service over the phone or by email. It's not really feasible.

 

Glad you got your issue sorted, but try and put yourself in someone else's shoes before criticizing them for what they do.