I do own pretty much 80% of all PMDG products, from 2004 and now FSX, why, best quality product out there. However, saying that, been building new system(s) for video editing and FSX and therefore had to change the installation of the program to new hardware. 3 months ago it happened with the 737NGX FSX, it told me I exceeded the amount of installations. Had to open a ticket and played the game of waiting for their response. Reactivation was completed. Now it is the same situation, had to open a ticket and the waiting game began again since last night. Not only it gave me the error message, it also crashed the FSX (no biggie on that one), the thing that frustrates me is this: I know they are protecting their software, I understand that, how come you don't have an automated service to verify the purchased done via internet as you do for the MD11/747 but not the 737? Whats up with that? It just makes me wonder why I, the paying customer have to wait the waiting game for hours and hours if not days to make a software that I paid for already, work as it supposed too? I just feel like a big watch dog is all over me. What would happen if the time comes that your company falls? Then what? Are we just leasing the software for the price we pay and that is it? Just makes me wonder. Pls do not take this in the wrong way. As you can see I have been a loyal client for many many years, it is just some concerns that I have. I hardly post any messages here and trust me, I was looking for similar frustration but since I am using IE8 I can't see the subject titles any longer, so the action to be taken as one the users advised me is to move away from IE8 and install other browsers, why? IE8 is stable and I have try all the others including IE9 and it just doesn't do it for me, as well as mozilla or Chrome. I guess I have to go one by one on the topics to see if I get lucky and find what I am looking for. Peace!

I'm terribly sorry to hear about these experiences. I'm afraid that in the current day, customer service anywhere is pretty miserable.

 

However, you're going to have to play the waiting game, and that's just what will have to happen. There isn't much you can do regarding that. Good luck, I had a heck of a time trying to get customer support - took me a little over 2 weeks before I was up and running, but that was a technical error on my part (uninstalled item.)

 

Good luck.

Txs for your support Jeremy, it is funny though that everytime that I have made a purchase with PMDG it only takes less than 15 seconds for the pay to go through, but to get support (which can only be obtained through their ticket system (sorry, not e-mail)), it takes days and days and days............ I think I'm done with them, I will keep using their product that I already have (not own since I can't install them at will). Technical error on your part or not, you should not have to go through all the entangled webs, as I said, they are the best on quality but so far they suck on customer support and I think sometimes companies forget who moved them to the top. Shame..... ;(

 

Peace !

They also slug you with a download fee. Out of all the add ons I have they are the only one.