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Mohammed Al Ahmed

Plane is not working and not uninstall

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Hello Dear,
my PMDG 737NGX not working. i try to uninstall it but the computer give me error. and error code is: -5005 : 0x80070002.
 

zg65O.jpg

 

OS: Windows 7-64bit

 

Please help me i need 737NGX.

 

Best Regards,
Mohammed

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Hello Mohammed,

The error code states to try again making sure no other programs are running.

In your taskbar,there are many items being run.

 

What I would try in this situation is to reboot into safe mode (hold down F8 when windows is starting).

then pick "Safe Mode with Networking" then try the uninstall.

If this does not work, try system restore to a few days before the issue started and see if either NGX is working or if you can uninstall it again.


Jude Bradley
Beech Baron: Uh, Tower, verify you want me to taxi in front of the 747?
ATC: Yeah, it's OK. He's not hungry.

X-Plane 11 and P3D v5 hotfix 2 and MSFS2020  🙂

System specs: Windows 10  Pro 64-bit, i9-9900KF  Gigabyte Z390 RTX-2070, 32GB RAM  1X 1TB M2 for X-Plane 11, 1x 500GB SSD for P3Dv5, 1x256GB SSD for OS. Alpha-tester for FS2020

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Hello Mohammed,

The error code states to try again making sure no other programs are running.

In your taskbar,there are many items being run.

 

What I would try in this situation is to reboot into safe mode (hold down F8 when windows is starting).

then pick "Safe Mode with Networking" then try the uninstall.

If this does not work, try system restore to a few days before the issue started and see if either NGX is working or if you can uninstall it again.

 

i tried to open the system in safe mode and nothing has changed. 
and tried a restore point, but did not work. Perhaps because the problem has more than three months. 
What is the solution now?
Please help me.  :(

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What is the solution now?

 

Do what the messsage says. Contact PMDG Support at the address in the message.


Michael Cubine
xVxT6x.jpg

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Do what the messsage says. Contact PMDG Support at the address in the message.

I have contacted them and they said this:
Mohammed,

 

This error is coming from Windows and the Windows Installer System - not from us directly. Run a Google search for "an error (-5005 0x80070002) has occurred" and you'll see that it's not specific to our products and there's a lot of posts about it from a wide range of install situations with many different products.

 
You can try this Microsoft tool and see if it makes any difference:

http://support.microsoft.com/mats/Program_Install_and_Uninstall

 
Ryan Maziarz

Technical Support

PMDG Simulations, LLC
 
and i tried Microsoft tool and nothing has changed

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This error is coming from Windows and the Windows Installer System - not from us directly. Run a Google search for "an error (-5005 0x80070002) has occurred" and you'll see that it's not specific to our products and there's a lot of posts about it from a wide range of install situations with many different products.

Try a Google search for the phrase in quotes (don't include the quotes in the search) There are quite a few returns for that error.

 

Michael Cubine


Michael Cubine
xVxT6x.jpg

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Have you any program utilities such as ccleaner installed? 

Try running the registry fixer to see if there are errors reported.

Other than that.you might have to reinstall FSX 


Jude Bradley
Beech Baron: Uh, Tower, verify you want me to taxi in front of the 747?
ATC: Yeah, it's OK. He's not hungry.

X-Plane 11 and P3D v5 hotfix 2 and MSFS2020  🙂

System specs: Windows 10  Pro 64-bit, i9-9900KF  Gigabyte Z390 RTX-2070, 32GB RAM  1X 1TB M2 for X-Plane 11, 1x 500GB SSD for P3Dv5, 1x256GB SSD for OS. Alpha-tester for FS2020

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