New order

[Petrbilt 0]

How long does it usually take to get download instructions? I ordered a product about 15 hrs ago and have received no links.

[MarkW 1,493]

Its usually close to instant.  Maybe check your spam folder, otherwise enter a support ticket.

[~Craig~ 10]

Log in to your account, and go to "my orders" (or something similar), and your download link and registration details will be there.  You don't need to wait for an email for these.

[Petrbilt 0]

It says order is pending...

[Superluminal 15]

There is probably some issue with your payment, and a security flag has been raised by the system.

 

I recall RSR posting something to this effect a long while ago.

 

Best contact PMDG direct via their ticket system:  http://support.precisionmanuals.com/Main/Default.aspx

[Petrbilt 0]

Yeah I did that this morning...now waiting for the 24-48 hr window. My CC has been charged so hopefully it's not a big issue.