I hope someone can help me with a problem I have with voxATC 6.46.

 

I can install the program and it operates in FSX. 

 

However when I try to run the Runway Number Update I get the following message.

 

Runway Number Update has stopped working. A problem caused the program to stop working correctly. Please close the program.  

 

I also get the same problem with the following operations within the voxATC menu .

 

ATC Aircraft Type Name Editor

Flight Plan Extras

Procedure Pronuciation Editor

Select Simulator

Voice Configuration

 

I have tried everything I can think of and even contacted the developer, so far nothing has worked.

 

My PC Specs are as follows.

Win 7 Home Premium 64-bit

Intel® Core i7 CPU 960 @ 3.20Ghz

12.0 GB RAM

 

 

So, basically, nothing, mostly, is not working!

 

Did you install "as Admin"?

 

BTW, what did the developer have to say?

 

Do you have it only for FSX?

The program runs in FSX as it should. It is only the problem with accessing the menu features outside of FSX within the voxATC windows start menu.

 

I can install and run ver 6.1 and all works fine. I only have this issue with 6.46.

 

The developer has had me uninstall and then deleting both VoxATC folders and then reinstall, which I have tried several times without success, and to make sure I have set up the Nav Data folder.

 

I have also tried installing as Admin.

 

I do only have FSX installed.

I just tested Runway Update using ver 646 .. all ok.

 

What is the path to your navdata?

 

Which cycle do you have?

 

When you try Flight Plan Extras ... what msg do you get?

1) C:\Program Files (x86)\Microsoft Games\ Microsoft Flight Simulator X\Level-D Simulations\navdata 

 

2) Navigraph Cycle 14/09

 

3) Flight Plan Extras has stopped working.

    A problem caused the program to stop working correctly. 

    Please close the program.

 

I have a friend with a similar flight sim setup and 6.46 runs well on his rig so it must be something wrong on my rig. I don't have any problems if I install 6.1 only with 6.46.

 

Appreciate your help.

 

Roy

Roy,

 

" 1) C:\Program Files (x86)\Microsoft Games\ Microsoft Flight Simulator X\Level-D Simulations\navdata "

 

I do not put anything in a Microsoft folder.

 

Mine:

F:\FSX\Level-D Simulations\navdata

I understand that it would be best to have FSX somewhere other than Program Files (x86), but I do have my UAC turned off so this should make no difference. On my friends PC his navdata is in the same folder and he does not have a problem. Why 6.1 should work but not 6.46 on my PC is bewildering to say the least.

 

Roy

Roy,

 

When checking problems .... I mention what I think is best.

 

 

"Flight Plan Extras has stopped working."

Look in the Windows Event viewer and see which module (name) failed (Caused) the problem.

 

Edit:

Ask your friend to see which runways are now current at LEMD.

I think I seen a problem there.

Hope this helps.

 

Log Name:      Application

Source:        Application Error

Date:          13/09/2014 19:35:02

Event ID:      1000

Task Category: (100)

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      Simulator

Description:

Faulting application name: RunwayNumberUpdate.exe, version: 1.0.0.0, time stamp: 0x53aae207

Faulting module name: KERNELBASE.dll, version: 6.1.7601.18409, time stamp: 0x53159a86

Exception code: 0xe0434352

Fault offset: 0x0000c42d

Faulting process id: 0x1e38

Faulting application start time: 0x01cfcf81668d4fd6

Faulting application path: C:\Program Files (x86)\Internal Workings\VoxATC X\RunwayNumberUpdate.exe

Faulting module path: C:\Windows\syswow64\KERNELBASE.dll

Report Id: abc7766b-3b74-11e4-b443-8729d6e6d12c

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Application Error" />

    <EventID Qualifiers="0">1000</EventID>

    <Level>2</Level>

    <Task>100</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2014-09-13T18:35:02.000000000Z" />

    <EventRecordID>89814</EventRecordID>

    <Channel>Application</Channel>

    <Computer>Simulator</Computer>

    <Security />

  </System>

  <EventData>

    <Data>RunwayNumberUpdate.exe</Data>

    <Data>1.0.0.0</Data>

    <Data>53aae207</Data>

    <Data>KERNELBASE.dll</Data>

    <Data>6.1.7601.18409</Data>

    <Data>53159a86</Data>

    <Data>e0434352</Data>

    <Data>0000c42d</Data>

    <Data>1e38</Data>

    <Data>01cfcf81668d4fd6</Data>

    <Data>C:\Program Files (x86)\Internal Workings\VoxATC X\RunwayNumberUpdate.exe</Data>

    <Data>C:\Windows\syswow64\KERNELBASE.dll</Data>

    <Data>abc7766b-3b74-11e4-b443-8729d6e6d12c</Data>

  </EventData>

</Event>

I would sent it to VOXatc ... see what he says.

 

Are you logged in as admin?

 

Do you run all programs As Admin?

 

 

Did you try logging in as another User and try to run it.

 

Are you using a Mac PC?

 

": C:\Program Files (x86)\Internal Workings\VoxATC X\RunwayNumberUpdate.exe"

Bad spot for these programs!

I will send the error log to the developer.

 

I am logged in as admin, I run all my programs as admin.

 

Tried as another user and that hasn't worked'

 

PC

 

Thanks for the help

 

Roy

I would Uninstall.

Reboot PC.

 

 

Then install in a new folder

OLD: : C:\Program Files (x86)\Internal Workings\VoxATC X\RunwayNumberUpdate.exe""

 

New: e.g.

F:\VoxatcX

 

 

Edit:

Ask your friend to see which runways are now current at LEMD.

I think I seen a problem there.

Just tried that as you suggest but still having the same problem.

 

Thanks

 

Roy

Roy,

 

Go to your new F:\VoxatcX folder.

 

Do a screenshot showing the path and the files / size dates etc installed in that folder.

Hi Vaughan, have the screenshot but can't find how to upload it on Avsim.

 

Roy