Recently, 4 days ago, I re-ordered a JS41 following a back-up disk failure. Payment went through as normal, an acknowledgement e-mail came through with the confirmation link which gave an error. Not a problem I thought, get in touch via the website. After sending 3 e-mails I have not received any response at all. Does anyone know if there is a problem here with PMDG, because at the moment I am out of pocket and lacking a JS41.

I don't think you can contact PMDG support via email. You have to generate a ticket. If you purchased an extended download service, you have to ask them via a support ticket to re activate your URL for that product.

 

I just re downloaded one of their products a few days ago and the link in the email gave me an error, but when I went to my account at PMDG and went to the product I wanted, the URL was activated for 30 days, so if this is the case with you, check your account.

Regards,

Indeed, they haven't done email support in, literally, years.

File a ticket at support.precisionmanuals.com an they'll help you out.

Please note: You need a separate account for the Support Portal. The one you use on AVSIM, or the one you used in the PMDG Web Store, won't work.