January 8, 201511 yr I had to purchase the extended service to download the 737 again...Got my email telling me now I have to open a support ticket so someone can verify that I just paid for the download service. It says "EXTENDED DOWNLOAD SERVICE ORDERS: Your purchase has been recorded in your account. In order to receive access to your download, you must open a Re-Download ticket in PMDG's Support Portal: http://support.precisionmanuals.com". When you go to the portal there are three options- PMDG user to user support forum, PMDG website, and PMDG store. Are the tickets to be submitted to the Store portal? Just checking... How long does it take to get activated? Anyone know? Jon R Jon Richardson Raleigh, NC
January 8, 201511 yr Commercial Member When you go to the portal there are three options- PMDG user to user support forum, PMDG website, and PMDG store. Are the tickets to be submitted to the Store portal? Just checking... Top right :wink: (Log in, Register) How long does it take to get activated? Anyone know? Usually within a day. At this time of night, usually within an hour. I just cleared the queue about 30 min ago. EDIT: Just logged in to take care of it for you, but there are a bunch of Jon Richardsons, so I'll just keep an eye out for your ticket. (The support system uses a different log-in than the one you used to purchase everything, by the way.) Kyle Rodgers
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