I need to re-install the Citation X since I now have a new computer. I went to Flight 1 to get and activate My Serial no. and password. That was quick and easy, the problem is it doesn't work. I have tried downloading several times over the past several days and all I get is a run time error. I even tried using My E-mail and Password as the other option, it also failed. No help from them and I sent an e-mail about three days ago to Eaglesoft Support  looking for help , but nothing, not even a response. I have even tried logging in to the Eaglesoft forum and it won't let me log into that.

 I have downloaded from several other companies with no problems at all. And I have never had a problem logging into a forum .This is becoming a nightmare. Since I can't get help from them, is there anyone here that can help ? Thanks

The email is not in the spam box nor is it here. Email us again. The process is straightforward and simple. Include forum username in the email. B)

I just the e-mail "support "@eaglesoftdg.com  Thank you

I just the e-mail "support "@eaglesoftdg.com  Thank you

Still nothing here. Check accuracy and try again. support at eaglesoftdg dot com

Just sent another to [email protected]   around 9:05 a.m est.

Received, checked forum and you are activated so a simple login will work.
Meantime have a look here: http://www.eaglesoftdg.com/faq.htm and contact F1 from the customer service links. Open a ticket w/them if needed.

You said a simple log in would work, so I used my e-mail address and assigned  password after I made sure I was connected to the internet, nothing. Then I used the key option . I typed in the assigned key, then typed my assigned password nothing. I have a new computer. Is that causing a problem? Do I need a transfer of license ?

Those directions were to gain access to the ES forum. not re-install your product.

Those directions were to gain access to the ES forum. not re-install your product.

Umm, reread to the bottom of the page for F1 Customer Service Links... B)

You said a simple log in would work, so I used my e-mail address and assigned  password after I made sure I was connected to the internet, nothing. Then I used the key option . I typed in the assigned key, then typed my assigned password nothing. I have a new computer. Is that causing a problem? Do I need a transfer of license ?

Ok, I was referring to our support forum for a simple login.. B)