Is this normal customer support?

Gents-

Okay- ignoring for a moment that the OP is making a deliberate effort to run himself afoul of a nice communty by not following a simple guideline to include his name in the signature line of his posts....  and also ignoring the fact that Kyle is acting in direct contravention of our policies by not simply deleting any post from the OP outright since it isn't signed....

I'm going to give the fellow a single pass- because he actually has stumbled into something that is important.

Our shopping cart vendor provides us with continual updates on our cart system in order to keep it up to date with all of the latest changes and advances, and someone there apparently thought it would be a good idea to provide a "contact us" link inside of the shopping cart that is not desired.  We didn't catch this little addition in any update notes (which, yes, we scour closely) and as such this page is hanging out there providing hope to those who stumble into it- and we honestly have NO idea where it goes...

We don't receive any email it generates.  (I checked just now...  nope.  No clue...)

We haven't provided email based support for almost 5 years now- and this page was unknown to us even though it is buried inside our shopping cart.  That is embarrassing...  but it does explain some odd statements we have seen a few folks make about "I filled out the form."  (To our reply:  "WHAT form?!")

So...  While the OP is well on his way to getting himself into trouble for repeated and disruptive disregard of required norms in the forum- he has a valid point.

That page is gone from the system and will get replaced with something that gracefully redirects users to where we ACTUALLY want them to go when they need support.  That should make a few folks lives easier, we hope.