I'm not a true expert in how to solve this computer problems, so I'd be gratefull some directions of how to end with this problem.

 

When opening Prepar3D V 2.5.12944 Academic it crashes inmediately after completing the initial scenery library database building. When i look at the Events Viewer I find this report:

 

Description:
Nom de l'aplicació amb errors: Prepar3D.exe, versió: 2.5.12944.0, marca horària: 0x54ee1a39
Nom del mòdul amb errors: KERNELBASE.dll, versió: 6.1.7601.18939, marca horària: 0x55afd8e7
Codi d'excepció: 0xe06d7363
Desplaçament d'error: 0x0000c42d
Identificador del procés amb errors: 0xff8
Hora d'inici de l'aplicació amb errors: 0x01d0eef843b60c36
Camí de l'aplicació amb errors: F:\Prepar3D v2.5 Academic\Prepar3D.exe
Camí del mòdul amb errors: C:\Windows\syswow64\KERNELBASE.dll
Identificador de l'informe: 39621004-5aec-11e5-9640-f04da2de5730
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-09-14T14:23:53.000000000Z" />
    <EventRecordID>70350</EventRecordID>
    <Channel>Application</Channel>
    <Computer>ALIENWARE</Computer>
    <Security />
  </System>
  <EventData>
    <Data>Prepar3D.exe</Data>
    <Data>2.5.12944.0</Data>
    <Data>54ee1a39</Data>
    <Data>KERNELBASE.dll</Data>
    <Data>6.1.7601.18939</Data>
    <Data>55afd8e7</Data>
    <Data>e06d7363</Data>
    <Data>0000c42d</Data>
    <Data>ff8</Data>
    <Data>01d0eef843b60c36</Data>
    <Data>F:\Prepar3D v2.5 Academic\Prepar3D.exe</Data>
    <Data>C:\Windows\syswow64\KERNELBASE.dll</Data>
    <Data>39621004-5aec-11e5-9640-f04da2de5730</Data>
  </EventData>

 

In the same computer I have FSX which works correctly. I should appreciate any help.

According to page 12, AVSIM CTD Guide:
 
Kernelbase.dll – No known fix but some have solved this problem by updating or reinstalling their video card drivers.  Scan your system for corrupt/missing files (click for how to).  Disable startup programs by opening the Run command on your computer and typing msconfig in the box.  When open, look at the Startup tab and disable all startups (they are all not needed for operation of your computer).

 

Best regards,

Thanks Jim.

I'll try your recommendations and will inform of the result. Thank you

If you have Active Sky Next, try reinstalling it. I had a Kernelbase error the other day and it was caused by ASN. Reinstalling it fixed the issue.

It could be a corrupted install due to an antivirus or an antivirus interfeering with the program execution, make an exception in your AV to remove P3D from the scan...

 

Jorge