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GIKane

"Gauge is not registered" error

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I purchased the G1000 add-on for my FSX steam two days ago, and activated it using the codes received by mail. But upon selecting both C172 & C182, PFD is black and shows "gague is not registered" and does not function at all.

 

Is this somekind of an registration issue?

 

Best Regards,

 

Josh

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Did you already submit this via our support system? If not, that's where you need to go.

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Did you already submit this via our support system? If not, that's where you need to go.

 

Actually I sent two mails past days, but there has been no reply since.

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We are not a major corporation with individuals standing by to take your call... per se. There's just a few of us, busy as all get out, dealing with lots and lots of things on top of doing support.

 

Patience is necessary.

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We are not a major corporation with individuals standing by to take your call... per se. There's just a few of us, busy as all get out, dealing with lots and lots of things on top of doing support.

 

Patience is necessary.

 

If that is the case, being a customer who purchased the product in 22nd of May but not able to use it until now, I think I should at least be notified for a rough estimated timeline.

I purchased the add-on to practice IFR flights, and the user agreement dictactes 90 days guarantee of support.

 

Thanks,

 

Josh

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Okay, I've got the reply from the support. The method provided is still not working, but I will post here when the situation is resolved.

 

Edit: By running the file I've received from the support with <run with admin> option, now it's working fine. For anyone with same problem, try <run with admin>.

 

Thanks for the support!

 

Josh

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If that is the case, being a customer who purchased the product in 22nd of May but not able to use it until now, I think I should at least be notified for a rough estimated timeline.

I purchased the add-on to practice IFR flights, and the user agreement dictactes 90 days guarantee of support.

 

Thanks,

 

Josh

Just so this is absolutely clear... Josh sent a request for support on Monday May 23, 2016 at 7:09 PM Eastern US. Josh got contacted by our support this evening at 6:45 pm Eastern US.

 

That's contact within 24 hours and he purchased on Sunday May 22, 2016.

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