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kriapstable

How to get an RC exe again for reinstalation

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Hello,

 

I purchased RC last year and I changed my OS in march.

 

Everything including FSX and other fsx apps disappeared. So i need the installation file of RC. When i follow the link provided after purchasing it says that the link has expired. I have already written an email to info@... but no reply whatsoever.

 

Please help me or return my money back. 50 euros it is :)) joking. just give me the exe file please.

 

I love RC by the way, the simplest though the best atc on the market.

Best regards,

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Ovid,

 

You really should backup your installation file to prevent a problem like this.

 

Write to jd@jdtllc.com giving your name and email address. JD will send you the link.

 

I suggest you edit your post and remove your email address.

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I have already written to both info and address given by you. No reply. I am not an active user of this forum so i have no idea how i edit my post :) 

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I've made JD aware of your problem. There is an edit button on your posts so you can make changes.

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Thank you so much!!!

 

I cannot edit the 1st post, it stands only report over here. But reported it and asked for email deletion. 

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The edit option is only available for a limited time. Hopefully you'll hear from JD soon. :smile:

 

I see the moderator has removed your email address. :smile:

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Nice :) 

 

Yeah until then it will be another atc with Pro in the beginning....hope i will get rc back. Thanx :)

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I am not sure how long this takes...but no one has contacted me yet...Guys listen, the application costs 50 Euro...some good quick service would be appreciated ;)  

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Errr  its  been  a  day   since  your last post,   least  give  jd  some  time  to respond

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I've written to his private email address so I know he will read it. That's all I can do.

 

And a reminder... backup, backup, backup as none of this would have been necessary if you had. External HD is ideal. :wink:

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Thank you for this advice. However, currently all providers of the software are supposed to offer the possibility to re download already bought software. The save of exe files on external HD drivers is becoming less and less attractive for future customers as all already purchased software is based on cloud storage. It is just my opinion which in this case would have saved a lot of my and certainly your time ;) have a good day and thank you so much for help!   

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I know many vendors allow you to download software already purchased but that means visiting multiple sites.

 

If you backup all your purchases on a home-based system then you have all your eggs in one basket. That's why I have a NAS box. It holds all my PC backups too.

 

Each to their own. I don't believe external HDs are becoming less attractive as system backups are needed and the costs are reducing all the time. Presumably you do backup up your FS installation and the computer in general?

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Not really. :) The thing with FSX is that sometimes I start wondering if I spend more time on playing it or fixing it. With the new PC I purchased recently good changes have come: fsx stopped to crash, the fsx steam has been fixed and the add ons work just fine. But sometimes I test new add ons on the market and when fsx gets too crowded the problem appear. So in that case i just re download everything, re install the fresh tabula rasa copy of everything. And it works. As i have pretty fast Internet connection, it takes less time to download the instant of the app then to wait till it copies nd pastes.  


Besides, am not so much into cloud storage topic as i dont know many facts, so i might agree with you as well. Just need to go to the local it shop and get a copy of hd. 

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If you have a problem with a particular addon just uninstall it. No need to wipe FSX and start again. :o

 

Anyway, this isn't a discussion about system backups (or not) but a reminder that having a copy of the RC update would have saved you this problem. JD and Doug sell RC4 privately so they don't have to pay a vendor for storing it for them. Otherwise the price would be higher.

 

Just something to bear in mind. :wink:

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Certainly, you are right. :) Just I hope that I get this asap, I love the software and i am sort of impatient kinda person. Good luck and thnx again. 

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Can you please post here when you receive the link. Helps people knowing support works. Thanks.

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I always burn my downloaded install file and a text copy of my license information to a CD/DVD. Most systems have this drive. If not, consider a large USB "stick" drive which can be updated up to 500 times or more. I have on my Win 7 64 system a 32 GB thumb drive available for this purpose. This way updated installs can be overwritten or accommodated as I wish.

 

This avoids having to download again a time consuming large file like for RC.

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Hello again.... I have a problem now with registration :) ...no key is being sent to me. I use the program itself to generate the request form and no key. I have really no luck this time.

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Hello, I have sent maybe 5 requests using both the applications request form and the manual input of information. None of this helped me to get the key. Please, check the system or help me in other ways to obtain the key. I can provide you with all buying information needed. I hope this will be fixed soon. Thanks.

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If you're not receiving your key have you checked your spam folder. It may be sitting there.

 

If it isn't then you must be doing something wrong because as I said yesterday, the process will automatically send an email with your product key if it's satisfied with the format of the email.

 

If you can't resolve it write to jd@jdtllc.com.

 

I'm sorry, this is all I am permitted to do.

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kriapstable, I understand from JD that everyone who has requested a key has received one.

 

Perhaps you could confirm that please?

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strange   this  one,  to the op  you  only  got  I  email account   and  not  several   since  the  link  might be  going  to one  of  you other  email accounts, or  that you misspelt  your  email  to get the rc   download  link 

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