Version 3.0 Fastspring Update

[KenG 492]

I cannot find a link to this update. Where do I go or do I have to purchase it again to get Version 3?

[SteveFx 258]

The original download link that you received should now download the new version

[KenG 492]

Thank you. Unfortunately I am unable to get you .msi file to run on Windows 10 Pro 1607 "anniversary update." I tried both double clicking the installer, right click and install and even the registry hack to  "install as administrator." I ran the fix tool for .msi files and even tried another .msi file which worked just fine. 

 

-Ken

[SteveFx 258]

Can you try downloading it again?

 

What happens when you run it - nothing at all?

[KenG 492]

Nothing, happens. The circle spins for a few seconds and then nothing.

 

I'll try redownloading.

 

EDIT: I tried downloading again same thing. 13,723KB

[SteveFx 258]

Are there any errors in the Windows logs under control panel?

[KenG 492]

No errors in reliability history.

[SteveFx 258]

How about event viewer?

 

Run control panel app

 

System and Security then View Event logs under Administrative Tools

then when it launches select Application from under Windows Logs on LHS.

[KenG 492]

Lots of Security-SSP Information, a LoadPerf Information and ICCS Information.

 

A Dipawaymode.exe error 

 

Nothing I can find that has to do with MS Installer

[SteveFx 258]

is the msi on a removable disk? Try copying it to a different location and running it there.

 

Could it be your antivirus that is blocking it?

[KenG 492]

Steve,

 

 No the installer is on my HD and I have already tried disabling my antivirus. 

 

 This is weird and I have tried a half dozen other .msi files and all launch their installer correctly. I guess I'll be sticking with version 2.9.

 

 Thank you,

 

-Ken

[SteveFx 258]

Can you send me a pm with an email address, I can send you a zip of the changed files but I cannot do it until next week as I am very busy at the moment.

[KenG 492]

Steve,

 

 Thank you. PM sent with a copy of my order details.

 

-Ken

[SteveFx 258]

I provided Ken with a hand crafted zip update which has solved the issue.   No-one else has reported an issue so it seems to be a very specific issue.