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eric_jeppesen

Can't open Operation Center

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To whom it may concerned,
Hi~ I just purchased 747v3 in PMDG website and successfully actived. But when I try to open Operation Center it was show something error and exit then.
Here's something codes you maybe interest:

 

 

An exception has occured!

Please contact PMDG support by submitting a ticket at http://support.precisionmanuals.com for help with resolving this issue.
Press "Copy to clipboard" below and then paste the information into your support ticket.
Additionally, a log file has been created at:
c:\users\administrator\appdata\roaming\pmdg\pmdg operations center\PMDG Operations Center.log
Please attach this file to better help us fix this issue.

The application will now exit.

02/01/17 17:58:54 Exception: Access Violation at 0x0
008D0000 C:\Program Files (x86)\PMDG Operations Center\PMDG Operations Center.exe +0001220D (8F9D68, 8F6324, 8E3D8C)
008D0000 C:\Program Files (x86)\PMDG Operations Center\PMDG Operations Center.exe +00015158 (8E46F0, E04FA, 8E46F0)
74500000 C:\WINDOWS\System32\USER32.dll +0002D2B3 (E04FA, 110, 1C04D2)
74500000 C:\WINDOWS\System32\USER32.dll +0001E462 (8E46F0, E04FA, 110)
74500000 C:\WINDOWS\System32\USER32.dll +0001E3A5 (110, 1C04D2, 0)
74500000 C:\WINDOWS\System32\USER32.dll +0001D960 (E04FA, 110, 1C04D2)
74500000 C:\WINDOWS\System32\USER32.dll +0001C015 (1B1D1C0, 0, 110)

 

Thanks!
Eric

 

 

And... to be addition, my ticket's ID is #198-20246F01-0463 

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Go into your Program Files (x86)\PMDG Operations Center\ folder and delete everything EXCEPT the Operations Center Updater.exe. Then run the Updater.exe, and then run the OC. That should fix the issue.

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Go into your Program Files (x86)\PMDG Operations Center\ folder and delete everything EXCEPT the Operations Center Updater.exe. Then run the Updater.exe, and then run the OC. That should fix the issue.

 

Does this mean also deleting the PMDG Operations Center.exe? Because I did that and it still didn't work

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Everything except the updater.exe. The only item that should be left in that folder should be the updater. Then run the updater as an administrator.

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Everything except the updater.exe. The only item that should be left in that folder should be the updater. Then run the updater as an administrator.

Hi~

 

I google it for couple of hours and somebody said delete Product Module J41 XSE.dll could be worked, and it's really worked! OC opened smoothly.

I have bought NGX, T7 and yesterday's 744v3 but no J41, I don't understand why J41 can make OC error. 

Thank you anyway!

 

Eric

Does this mean also deleting the PMDG Operations Center.exe? Because I did that and it still didn't work

 

You can try to delete Product Module J41 XSE.dll, it was worked for me.  :wink: 

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Hi! My name is Anton and i just bought the QOTS II, amazing plane. But when i go and wants to download the liveries it just crashes. This is what it wanted me to copy. Anything I can do?

An exception has occured!
 
Please contact PMDG support by submitting a ticket at http://support.precisionmanuals.com for help with resolving this issue.
Press "Copy to clipboard" below and then paste the information into your support ticket.
Additionally, a log file has been created at:
c:\users\anton\appdata\roaming\pmdg\pmdg operations center\PMDG Operations Center.log
Please attach this file to better help us fix this issue.
 
The application will now exit.
 
02/02/17 08:43:53     Exception:  Unknown Exception at 0x514DAF3E
51450000  C:\WINDOWS\SYSTEM32\MSVCR100.dll  +0008AF3E  (0, 0, 0)
51450000  C:\WINDOWS\SYSTEM32\MSVCR100.dll  +0008AF8A  (0, 0, 0)
06C70000  c:\program files (x86)\pmdg operations center\Product Module 747 QOTSII P3D.dll  +0001AE92  (FFFFFFFF, E3C72D8, 10)
5FCF0000  C:\WINDOWS\SYSTEM32\Cabinet.dll  +00011160  (FFFFFFFF, E3C72D8, 10)
5FCF0000  C:\WINDOWS\SYSTEM32\Cabinet.dll  +00010772  (10, 6C8AE70, E3C85B4)
5FCF0000  C:\WINDOWS\SYSTEM32\Cabinet.dll  +0000EA4F  (6CA9C5C, 0, 6C8A790)
06C70000  c:\program files (x86)\pmdg operations center\Product Module 747 QOTSII P3D.dll  +0001A409  (E26000, E3CF810, 6CA9C5C)
06C70000  c:\program files (x86)\pmdg operations center\Product Module 747 QOTSII P3D.dll  +00023081  (34106335, 0, 6D253E0)

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On 2/2/2017 at 2:44 AM, Antonlindros said:

Anything I can do?

Please try reinstalling the latest OC for me via the following procedure:

1. Manually delete the contents of C:\Users\<your username>\AppData\Roaming\PMDG\PMDG Operations Center

2. Manually delete all the files except for OpsCenterUpdater.exe from C:\Program Files (x86)\PMDG Operations Center

3. Download: https://www.microsoft.com/en-us/download/details.aspx?id=52685

4.  Install the downloaded Microsoft Update

5. Disable any Anti Virus or other protective software and Run the OpsCenterUpdater.exe file, which will download fresh copies of all the     deleted items.

Let me know if that makes a difference or not.

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