April 6, 20179 yr 44 minutes ago, rototom said: 3 days is ridiculous. Every time I've emailed the org store, I got a reply within a few hours. 3 days is a low standard and they can't meet that? Personally, I appreciate the feedback from other people as it protects me from headaches. Don't agree? then ignore it. Every time Ive email the org story they reply in minutes! Now they know what customer service is! Pete Richards I've owned every version of flight simulator since Flight Simulator 3.0 in 1988. Windows 11 Pro loaded on a 4TB Gen5 Crucial T700 SSD, 4TB Samsung 990 Pro SSD, Ryzen 9 7950x3d, AS Rock X670e Taichi Motherboard, Gigabyte Gaming RTX 4090 OC 24GB, 64GB (2x32GB) Viper Venom DDR5-6000MT/s, MSI 32" MAG 321UPX QD-OLED 260hz 4K Gaming Monitor.
April 6, 20179 yr Commercial Member 19 minutes ago, rototom said: I couldn't care less if they read it. 3 days is terrible. PMDG would need time to investigate technical issues etc, but first reply should not take 3 days. This case is not a hard question. PMDG also replies to posts on these forums and well within 3 days, so I think your point is mute. That's why you have multi-tier support. Not surprised this is coming from a "Commercial Member". Moot. Not mute. Mute means to silence. Moot is a state of irrelevance. You have every right to vote with your wallet. And it's obvious you're exercising that right. Do you feel the need to go out screaming and complaining? Don't you have better things to do? i have to smile at your parting statement. So do you expect all commercial developers to respond like I do? If so, I must be in good company. 🙂
Archived
This topic is now archived and is closed to further replies.