How to Report Bugs to Dovetail Games

[SmokeDiddy 262]

On 5/24/2017 at 5:01 AM, DTG Aimee said:

If you are looking for customer support, you can find them at dovetailgames.kayako.com. They are the ones who will get back to you!

I'll amend the OP with this as well.

Aimee

Please do not advertise for customer support if they are going to ignore submitted tickets.  I have been very willing to give FSW a shot and have tried to be patient.  I can take the buggy software, the missing features of the sim, then annoying ATC voices, etc, etc., but if I am going to waste my time to fill out a support ticket just to be ignored, then I will not be around for long - that I can promise you.  This is certainly a turn-off that I cannot tolerate.  My ticket hasn't even been acknowledged and it's been almost 4 days and I suspect it being the weekend, will be Monday at the earliest.  I suspect this post will be ignored just like my previous one.