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Good day together,


I get this error when trying to download texture in the OPS center. This problem occurs with all addons I have. Any suggesstions? 



An exception has occured!

Please contact PMDG support by submitting a ticket at for help with resolving this issue.
Press "Copy to clipboard" below and then paste the information into your support ticket.
Additionally, a log file has been created at:
c:\users\mike\appdata\roaming\pmdg\pmdg operations center\PMDG Operations Center.log
Please attach this file to better help us fix this issue.

The application will now exit.

09/16/17 02:35:23     Exception:  Access Violation at 0x70E9E371
70D50000  C:\WINDOWS\SYSTEM32\WININET.dll  +0014E371  (685C668, A933C0, 71425F0)
70D50000  C:\WINDOWS\SYSTEM32\WININET.dll  +00135365  (685C668, A933C0, 71425F0)
70D50000  C:\WINDOWS\SYSTEM32\WININET.dll  +00134A9C  (A933C0, 6B4F8B4, 6B4F918)
70D50000  C:\WINDOWS\SYSTEM32\WININET.dll  +0011B880  (ACDB20, 0, 1950)
70D50000  C:\WINDOWS\SYSTEM32\WININET.dll  +0011ADAF  (A8DE00, 0, 1950)
75310000  C:\WINDOWS\System32\KERNELBASE.dll  +000F77EA  (6B4FB34, 68D0BF0, ACDB24)
76F40000  C:\WINDOWS\SYSTEM32\ntdll.dll  +000397C7  (6B4FB34, 68C2FB0, ACDB24)
76F40000  C:\WINDOWS\SYSTEM32\ntdll.dll  +0003ACA7  (6B4FB34, A4A4F0, ACDB24)

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Not sure how other users might be of help.   Best to submit the ticket.

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Yes, as Dan stated, you need to submit a support ticket. The forum is primarily user to user support, and although PMDG members are on here, there's no guarantee that they will see it here, and therefore there is no guarantee that they will respond to it. Submitting a support ticket guarantees that PMDG will see it, as this is an issue only they would be able to assist you with.

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