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Vladimir Mizik

P3D v3.4 crash with PMDG 737 NGX

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Hello, 

I apologize that my English is not very good.

I have a clean installation of P3D v3.4 and PMDG 737 NGX now, because in the past I still had problems with the crashes after loading scenery. Clean installation of P3D works well, but with PMDG 737 NGX I have still crashes. I have found some solutions on the net, but have no effect. I'm frustrated, because I cannot fly without any problems.

Every drivers like graphic, windows etc. I have up to date.

My PC: i7 7700HQ, 8Gb RAM, SSD, GTX 1050, Win 10 64bit.

Thank you for all your advice.

Here is error detail.

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

- <System>

  <Provider Name="Application Error" />

  <EventID Qualifiers="0">1000</EventID>

  <Level>2</Level>

  <Task>100</Task>

  <Keywords>0x80000000000000</Keywords>

  <TimeCreated SystemTime="2017-11-12T13:07:43.932684700Z" />

  <EventRecordID>710</EventRecordID>

  <Channel>Application</Channel>

  <Computer>DESKTOP-J9CL17C</Computer>

  <Security />

  </System>

- <EventData>

  <Data>Prepar3D.exe</Data>

  <Data>3.4.22.19868</Data>

  <Data>588f7cbf</Data>

  <Data>PMDG_737NGX_2.dll</Data>

  <Data>11.14.0.0</Data>

  <Data>572b6e57</Data>

  <Data>c0000005</Data>

  <Data>00002689</Data>

  <Data>2398</Data>

  <Data>01d35bb615fb9268</Data>

  <Data>C:\Program Files (x86)\Lockheed Martin\Prepar3D v3\Prepar3D.exe</Data>

  <Data>C:\Program Files (x86)\Lockheed Martin\Prepar3D v3\Gauges\PMDG_737NGX_2.dll</Data>

  <Data>9986e329-1502-41a4-bd8e-f45df24debd3</Data>

  <Data />

  <Data />

  </EventData>

  </Event>

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

- <System>

  <Provider Name=".NET Runtime" />

  <EventID Qualifiers="0">1026</EventID>

  <Level>2</Level>

  <Task>0</Task>

  <Keywords>0x80000000000000</Keywords>

  <TimeCreated SystemTime="2017-11-12T13:10:26.302127200Z" />

  <EventRecordID>712</EventRecordID>

  <Channel>Application</Channel>

  <Computer>DESKTOP-J9CL17C</Computer>

  <Security />

  </System>

- <EventData>

  <Data>Application: Prepar3D.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: exception code c0000005, exception address 000DE6D0 Stack: at MS.Win32.UnsafeNativeMethods+ITfMessagePump.GetMessageW(System.Windows.Interop.MSG ByRef, IntPtr, Int32, Int32, Int32 ByRef) at System.Windows.Threading.Dispatcher.GetMessage(System.Windows.Interop.MSG ByRef, IntPtr, Int32, Int32) at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame) at System.Windows.Threading.Dispatcher.PushFrame(System.Windows.Threading.DispatcherFrame) at Views.AlertBox.P3DAlertBox.ProcessPendingWorkItems() at Views.AlertBox.P3DAlertBox.OnProgressPercentChanged(System.Object) at MenuModels.AlertBox.AlertData.set_ProgressCurrent(Double) at <Module>.P3DAlert.SetCurrent(P3DAlert*, Int32) at <Module>.P3DAlertSystem.UpdateModeless(Void*, Int32)</Data>

  </EventData>

  </Event>

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

- <System>

  <Provider Name="Application Error" />

  <EventID Qualifiers="0">1000</EventID>

  <Level>2</Level>

  <Task>100</Task>

  <Keywords>0x80000000000000</Keywords>

  <TimeCreated SystemTime="2017-11-12T13:10:26.906025000Z" />

  <EventRecordID>713</EventRecordID>

  <Channel>Application</Channel>

  <Computer>DESKTOP-J9CL17C</Computer>

  <Security />

  </System>

- <EventData>

  <Data>Prepar3D.exe</Data>

  <Data>3.4.22.19868</Data>

  <Data>588f7cbf</Data>

  <Data>unknown</Data>

  <Data>0.0.0.0</Data>

  <Data>00000000</Data>

  <Data>c0000005</Data>

  <Data>000de6d0</Data>

  <Data>1d24</Data>

  <Data>01d35bb76416c3cf</Data>

  <Data>C:\Program Files (x86)\Lockheed Martin\Prepar3D v3\Prepar3D.exe</Data>

  <Data>unknown</Data>

  <Data>cbae4a9e-f5c7-4380-96c5-746d50da8338</Data>

  <Data />

  <Data />

  </EventData>

  </Event>

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

- <System>

  <Provider Name="Microsoft-Windows-DistributedCOM" Guid="{1B562E86-B7AA-4131-BADC-B6F3A001407E}" EventSourceName="DCOM" />

  <EventID Qualifiers="0">10016</EventID>

  <Version>0</Version>

  <Level>2</Level>

  <Task>0</Task>

  <Opcode>0</Opcode>

  <Keywords>0x8080000000000000</Keywords>

  <TimeCreated SystemTime="2017-11-12T13:10:36.864463700Z" />

  <EventRecordID>944</EventRecordID>

  <Correlation />

  <Execution ProcessID="1036" ThreadID="2304" />

  <Channel>System</Channel>

  <Computer>DESKTOP-J9CL17C</Computer>

  <Security UserID="S-1-5-21-2457395429-2778336714-3829918299-1001" />

  </System>

- <EventData>

  <Data Name="param1">application-specific</Data>

  <Data Name="param2">Local</Data>

  <Data Name="param3">Activation</Data>

  <Data Name="param4">{D63B10C5-BB46-4990-A94F-E40B9D520160}</Data>

  <Data Name="param5">{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}</Data>

  <Data Name="param6">DESKTOP-J9CL17C</Data>

  <Data Name="param7">Adik Kayka</Data>

  <Data Name="param8">S-1-5-21-2457395429-2778336714-3829918299-1001</Data>

  <Data Name="param9">LocalHost (Using LRPC)</Data>

  <Data Name="param10">Unavailable</Data>

  <Data Name="param11">Unavailable</Data>

  </EventData>

  </Event>

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Welcome to the PMDG forums, please note their rules require our full names on all posts.

Do you have the latest P3Dv3.4 (3.4.22.19868)?  Are you running P3D with admin rights?  This forum is a user forum, direct support from PMDG is available only at PMDG Product Support here: http://support.precisionmanuals.com

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Thank you,

Yes I have latest P3D v3.4 (3.4.22.19868), run with admin rights.

Installed Visual C++ 2010, 2012, 2013, 2015 redistributable, booth version x86, x64.

 

Yesterday I updated all drivers again and after load scenery P3D still crash. But only with PMDG 737 NGX.

I have 2 errors now.

Error details 1:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

- <System>

  <Provider Name=".NET Runtime" />

  <EventID Qualifiers="0">1026</EventID>

  <Level>2</Level>

  <Task>0</Task>

  <Keywords>0x80000000000000</Keywords>

  <TimeCreated SystemTime="2017-11-14T10:15:31.143259200Z" />

  <EventRecordID>939</EventRecordID>

  <Channel>Application</Channel>

  <Computer>DESKTOP-KRT9GHU</Computer>

  <Security />

  </System>

- <EventData>

  <Data>Application: Prepar3D.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: exception code c0000005, exception address 010AE6D0 Stack: at MS.Win32.UnsafeNativeMethods+ITfMessagePump.GetMessageW(System.Windows.Interop.MSG ByRef, IntPtr, Int32, Int32, Int32 ByRef) at System.Windows.Threading.Dispatcher.GetMessage(System.Windows.Interop.MSG ByRef, IntPtr, Int32, Int32) at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame) at System.Windows.Threading.Dispatcher.PushFrame(System.Windows.Threading.DispatcherFrame) at Views.AlertBox.P3DAlertBox.ProcessPendingWorkItems() at Views.AlertBox.P3DAlertBox.OnProgressPercentChanged(System.Object) at MenuModels.AlertBox.AlertData.set_ProgressCurrent(Double) at <Module>.P3DAlert.SetCurrent(P3DAlert*, Int32) at <Module>.P3DAlertSystem.UpdateModeless(Void*, Int32)</Data>

  </EventData>

  </Event>

 

Error details 2:

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

- <System>

  <Provider Name="Application Error" />

  <EventID Qualifiers="0">1000</EventID>

  <Level>2</Level>

  <Task>100</Task>

  <Keywords>0x80000000000000</Keywords>

  <TimeCreated SystemTime="2017-11-14T10:15:31.736038300Z" />

  <EventRecordID>940</EventRecordID>

  <Channel>Application</Channel>

  <Computer>DESKTOP-KRT9GHU</Computer>

  <Security />

  </System>

- <EventData>

  <Data>Prepar3D.exe</Data>

  <Data>3.4.22.19868</Data>

  <Data>588f7cbf</Data>

  <Data>unknown</Data>

  <Data>0.0.0.0</Data>

  <Data>00000000</Data>

  <Data>c0000005</Data>

  <Data>010ae6d0</Data>

  <Data>1ba8</Data>

  <Data>01d35d313078d0bd</Data>

  <Data>C:\P3D v3\Prepar3D.exe</Data>

  <Data>unknown</Data>

  <Data>113d7e15-0b5f-4793-a4d2-e72a411020a8</Data>

  <Data />

  <Data />

  </EventData>

  </Event>

 

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If you don't want to sign your full name then you will need to seek support directly from PMDG at their support portal.

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Hello,

 

I dont know exactly what you think about signing. I'm signed in with my real name now.

Do you someone help me with my problem please? 

I'm sick of how much money it's happened and P3D doesnt work correctly.

Thank you.

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2 hours ago, Vladimir Mizik said:

I dont know exactly what you think about signing. I'm signed in with my real name now.

Do you someone help me with my problem please? 

Vladimir: By signing with your full name, they just mean placing your name at the bottom of your post. You can do that either by writing your name at the end of each comment you write or, if you want to avoid that, by editing your signature in your account settings so that it appears the same way mine does below. You didn't need to change your user name.

As to your problem, the fact that no solutions are forthcoming points to the fact that few others may be experiencing the same issues. In that case, the best way to get the attention of PMDG is to submit a support ticket. Just go to https://support.precisionmanuals.com/Main/

On the top right corner, register for a support account if you don't already have one. Once you're logged in, you'll see a link that says "Tickets." Click on that. Hope you find a solution soon.

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