FSX-MS FSOpen Clouds Licence key issue

[annathy]

Apologies slight newbie here - have hunted around and not found any reports of issues but was hoping someone might be able to assist...

We've been trying to get AS16 working, but after a config file rebuild and trying all the fixes we've found online regarding firewall/anti-virus exception rules, we're still getting a "known" crash where it can't load ambient weather. Frustrating as it is, we just can't seem to resolve it, so we've reverted back to FSOpen Clouds, which we realised we needed a new licence key for, so we've been onto the website and paid £5 for a yearly subscription. Yet we've not received the licence key. 

I've chased their email and also messaged via their facebook page, and have still not yet received a reply/response let alone the licence key. I know it's only £5, but does anyone know if this product is still functioning, and has anyone else encountered issues? I fully understand people have lives away from the software etc they have created - I don't expect an immediate response - just wanted to check if I'm wasting my time trying to chase this?

If so - can anyone recommend any other alternative weather programmes that might work?

[HighBypass]

Hi and WELCOME to AVSIM! I use Open Clouds. I've just checked the software at the time of writing this post and it loads fine. However, I do have a current subscription.

I'm sure when I renewed my subscription earlier in the year my licence key remained the same. That doesn't help if you've lost it I suppose.

I had one issue where the software, or rather the server wasn't running - the green METAR pop up bar gave an error about loading previous weather or some such. I forget. I emailed Dave. I cannot recall if it was the next day, but FSOpen Clouds was fully working once more.

Let us know the outcome.

FSXWX is a free weather programme you may want to take a look at:

http://www.plane-pics.de/fsxwx/home.htm

[annathy]

Many thanks for the warm welcome and the suggestion of FSXWX - I will look into it.

Obviously as this would affect FSOpen Clouds reputation, I am updating this post accordingly - as it would be unfair of me not to.

After reading your response, I finally decided to open a PayPal dispute, and very promptly received not only an apology for not receiving the key, but also an extra month extension on my subscription which was very much appreciated! As such I am now more than happy to endorse that as you say - the software is up and running and working well.

Off to investigate FSXWX now - thanks again for the information and assistance.

 

[HighBypass]

Good to know! Thanks!