P3d V4.1 No nose radome textures seen

[ashbygooner]

Hi

 

Recently converted to P3d V4.1 from FSX. Purchased PMDG 737NGX on line via PMDG website as a download. Since installing, from the captains seat VC view I cant see the little fins on the top of the nose radome that I used to see on my FSX version. Also I dont think the weather radar is working I dont see anything on the screen when I turn it on.

 

Your help appreciated, thanks.

[Headley]

15 minutes ago, ashbygooner said:

Also I dont think the weather radar is working I dont see anything on the screen when I turn it on.

Hi,

What weather program are you using?  For the weather radar to work properly Active Sky 16 is needed (don't think other weather programs are compatible with the weather radar from PMDG), aswell as some good precipitation.  The weather radar only returns precipitation, no clouds.

[Olympic260]

45 minutes ago, ashbygooner said:

Hi

 

Recently converted to P3d V4.1 from FSX. Purchased PMDG 737NGX on line via PMDG website as a download. Since installing, from the captains seat VC view I cant see the little fins on the top of the nose radome that I used to see on my FSX version. Also I dont think the weather radar is working I dont see anything on the screen when I turn it on.

 

Your help appreciated, thanks.

 Welcome to the forums, please note that PMDG requires that users include a signature block with the user's name, first and last in all posts in the PMDG forum.
Failure to include a signature will result in removal of the post without comment.

We strongly encourage users to set up a signature block in their AVSim user account, then you never have to worry to remember in the future!

[ashbygooner]

Headley - Im using REX so that would answer that, not active sky. Thank you. Have you any ideas re the nose radome textures not displaying?

 

Olympic260 - disappointing reply. Ive paid just shy of $90 dollars for your product, emailed your company directly no reply, and instead of trying to help me youre telling I need to create a signature block whatever that is? Any chance you could just offer me some advice please thanks. 

[Olympic260]

25 minutes ago, ashbygooner said:

Headley - Im using REX so that would answer that, not active sky. Thank you. Have you any ideas re the nose radome textures not displaying?

 

Olympic260 - disappointing reply. Ive paid just shy of $90 dollars for your product, emailed your company directly no reply, and instead of trying to help me youre telling I need to create a signature block whatever that is? Any chance you could just offer me some advice please thanks. 

Nameless,

I would suggest to read the rules first

You wrote you emailed us. You emailed where? We do not use email system for supporting the customers for many years now. The official support avenue is opening a ticket via the support portal, link on my signature. We can not verify that you are a legit customer, since you do not sign your posts with your real name, first and last. This is one of the reasons we request users to sign with their name.

[ashbygooner]

Olympic260 - I understand the user signature bit now, so name is at bottom of post. I sent PMDG a message I think via your contact us tab on oyur website, I initially thought it was via the PMDG Operations Centre, but having just checked that that doesnt appear to be the case.

Anyway - back to the question can you help re the missing nose textures please, now Ive signed me name? Do you need any other details purchase

date etc serial code?

 

Regards

 

Rhys Warner

 

[Olympic260]

5 minutes ago, ashbygooner said:

Olympic260 - I understand the user signature bit now, so name is at bottom of post. I sent PMDG a message I think via your contact us tab on oyur website, I initially thought it was via the PMDG Operations Centre, but having just checked that that doesnt appear to be the case.

Anyway - back to the question can you help re the missing nose textures please, now Ive signed me name? Do you need any other details purchase

date etc serial code?

 

Regards

 

Rhys Warner

 

Rhys,

 

Thank you, for future reference the proper way to contact us for support is opening ticket via support.precisionmanuals.com. The contact us email is not checked all the time.

 

Regarding the issue it is known and is to be investigated in the future from the development team.

[ashbygooner]

Chris

 

Thats appreciated, I look forward to you guys rectifying what is a minor issue on a fantastic product - thank you.

Keep up the good work!

 

Best regards

Rhys Warner

 

[ashbygooner]

Olympic260 - do you have any timescale for when this issue is going to be looked into / rectified. As far as I am aware the team have known of this issue since at least July 2017?

 

Cheers

 

Rhys

[Olympic260]

Rhys,

No time frame currently.