I seem to have duplicate default entries for AC_AGNT_HANDOFF_RESPabout 6 in total. They seem to say different things, "thanks for the help, goodbye" 'changing to' "goodday" etcIs it OK to have them all selected or do I need to pick one?Thanks

They are there to provide variety... leave 'em alone! ;)

Thanks. so it is fine if there are duplicates?

Yes, as Bill said, they give you variety to the response.