Hi,

For some reason P3Dv4.1 has become unusable for me in the last few days. I'm getting frequent freezes which seem to lead to the whole PC crashing. Sometimes the simulator appears to be still running for a while, i.e. you can see the aircraft moving through the air and interact with the cockpit displays. But none of the menus work and eventually the whole PC crashes. Sometimes I see jumbled colours on the screen at this point. There's no trace of any errors in the logs. I don't have crashes running any other applications on the PC.

I haven't made any major changes to my simulator recently. Between November when I switched to v4 and now everything has been running smoothly. My display settings are quite conservative.

What I've tried to fix the problem:

1) Rolling back to the December NVIDIA drivers. 
2) Disabling add-ons.
3) Stress testing CPU and GPU to check they're running well, using Prime95 and Furmark.
4) All of Poppet's suggestions, up to and including the "last resort" step, on this page https://orbxsystems.com/forum/topic/137098-prepar3d-v4-tutorials-and-orbx-troubleshooting/?tab=comments#comment-1269584 
5) Reinstalling the P3Dv4 client application.

Has anyone else seen a similar error? Any ideas appreciated as I'm running out of ideas before attempting a full reinstall.

Thanks,

Dominic

Dominic,

Please provide a complete list of systems specs, a complete list of all addons installed (and specify any which are not specifically created for P3DV4), and exactly what you were doing when the system had the CTD.  Also, three questions.

1. You said the "whole PC crashes" and this would essentially be a Blue Screen of Death occurence. Is that what is happening?  If not, please be as specific as possible.

2. I just want to verify something else, you checked the Event Viewer (preferably using AppCrashView) and there were no crash reports?

3. Have you gone through the AVSIM CTD Guide?

 

Thanks.

 

Hi Dave,

Thanks for your reply. 

I realised after I refreshed that on-add on was still loading, Active Sky for P3Dv4. I turned this off and a few hours of testing caused no crashes. Turned it back on and the crashes started again. I didn't get a blue screen of death but more of a slower PC crash. First the menus in P3D stopped working, then eventually the sim will stop responding with no way to close it down, even CTRL+ALT+DEL doesn't work. So perhaps a system freeze is a better description.

Nothing in event viewer, other than the "PC restarted unexpectedly" type messages. 

I've taken a look at the CTD guide but since this looks like it might be Active Sky related I'm going to seek technical support from them. Their forums suggested setting a file [sim\as_srv\as_btstrp_config_manager.exe  to run as administrator. I did this and one test flight has been completed successfully. I'll test a bit more though.

PC settings are i7-3770k, overclocked to 4.5Ghz, HT on. GTX 970. 16GB RAM. Settings on the medium to conservative side.

Thanks again,

Dominic

 

 

 

 

 

 

1 hour ago, dom8984 said:

I've taken a look at the CTD guide but since this looks like it might be Active Sky related I'm going to seek technical support from them.

Absolutely.  Damian and the lads at HiFi provide very timely and terrific technical support and I'm sure they'll have this fixed for you in no time at all.

Best wishes.