Ops center not updating products

[Vortac12]

Over the last few months, when I start the ops center it shows that I have product updates for the 737 and the 747 for FSX.  I go into notifications and select to update the product.  The black screen opens and it appears to update the products, the notifications also disappear.  When I check the version number under the products it shows that I have an old version and do not have the new version.  If i shut down and restart ops center it shows that I need to update.  It appears the only way that I can update these two products is to reinstall them from an updated installer

[scandinavian13]

2 hours ago, Vortac12 said:

When I check the version number under the products it shows that I have an old version and do not have the new version

How old is your product version? If it’s a few years old, it won’t update it. Too far back.

The other usual issue is antivirus.

[asticou]

I am also having the same issue of not being able to install updates for my PMDG 737, 747 & 777 for FSX. My firewall, virus protection was shut off and made no difference. Rebooting has no effect.

My OC is Windows 7. Jetline Systems computer with all the latest updates.

PMDG must have a simple fix for this.

Thanks

Asticou

[scandinavian13]

3 hours ago, asticou said:

PMDG must have a simple fix for this.

Yeah, see my post earlier, please.

[asticou]

My PMDG products are new. 747V3, 777 and 737. I have turned off my virus protection, did not solve the problem.

[scandinavian13]

13 hours ago, asticou said:

My PMDG products are new.

What version numbers?

13 hours ago, asticou said:

I have turned off my virus protection, did not solve the problem.

Turning it off is hit or miss, particularly depending on the brand.

[Vortac12]

On 1/23/2018 at 6:11 PM, scandinavian13 said:

How old is your product version? If it’s a few years old, it won’t update it. Too far back.

The other usual issue is antivirus.

It is not that Old. I don't remember off hand but I have updated with Ops Center in the past.