May 9, 20188 yr Hello, This morning, P3D v4,2 ran fine on my Win 10 Home PC (i5-4690k, GTX 1080, 32 GB RAM). Upon shutdown, there was an "Update and shutdown" selection, and windows installed 2 updates. Tonight I purchased several FTX sceneries on sale (Trees, Northern CA, and 3 airports). All installed normally via FTX Central. P3D had been working fine with many other FTX sceneries on board. After install, I started P3D and I got a "P3D has stopped working" error right at the display of the Scenario screen. I uninstalled the FTX sceneries - no change. I tired to uninstall the win 10 update, but it came right back at restart. I followed the CTD guide from start to finish (except for reinstall of P3D) with no joy. Wondering if anyone else's P3D v4.2 broke with this windows 10 update? The following are my AppCrash and Event Viewer reports. Any help much appreciated. I have a fairly recent disk image I can restore, but I did install a few things after it, so would like to avoid. Thanks! Scott APPCrash report: Version=1 EventType=APPCRASH EventTime=131702990785784083 ReportType=2 Consent=1 UploadTime=131702990794059471 ReportStatus=268435456 ReportIdentifier=81c19da7-e989-4ec4-8373-f7ec77f6adaf IntegratorReportIdentifier=0cd1eecd-6b6d-4f31-9f8f-9e39bd1c7432 Wow64Host=34404 NsAppName=Prepar3D.exe AppSessionGuid=00002e38-0001-0034-f462-68e52be7d301 TargetAppId=W:0000856d232179f9af670f08ff57f31abd2200000904!00006b20a7f3856867a6f902afff7ebff121b5b9b067!Prepar3D.exe TargetAppVer=2018//02//08:17:04:44!2cfb45!Prepar3D.exe BootId=4294967295 TargetAsId=296 UserImpactVector=855651120 Response.BucketId=12b2723684bb634f1dec916b76804b58 Response.BucketTable=4 Response.LegacyBucketId=2156258212339272536 Response.type=4 Sig[0].Name=Application Name Sig[0].Value=Prepar3D.exe Sig[1].Name=Application Version Sig[1].Value=4.2.21.24048 Sig[2].Name=Application Timestamp Sig[2].Value=5a7c832c Sig[3].Name=Fault Module Name Sig[3].Value=symmap.dll Sig[4].Name=Fault Module Version Sig[4].Value=4.2.21.24048 Sig[5].Name=Fault Module Timestamp Sig[5].Value=5a7c828f Sig[6].Name=Exception Code Sig[6].Value=c000041d Sig[7].Name=Exception Offset Sig[7].Value=00000000000327ac DynamicSig[1].Name=OS Version DynamicSig[1].Value=10.0.16299.2.0.0.768.101 DynamicSig[2].Name=Locale ID DynamicSig[2].Value=1033 DynamicSig[22].Name=Additional Information 1 DynamicSig[22].Value=6aad DynamicSig[23].Name=Additional Information 2 DynamicSig[23].Value=6aad28182fd9b090cdb428d683cd2049 DynamicSig[24].Name=Additional Information 3 DynamicSig[24].Value=5a37 DynamicSig[25].Name=Additional Information 4 DynamicSig[25].Value=5a3768c9de16bb4a42188436644bb17a UI[2]=C:\Program Files\Lockheed Martin\Prepar3D v4\Prepar3D.exe UI[3]=Prepar3D exe has stopped working UI[4]=Windows can check online for a solution to the problem. UI[5]=Check online for a solution and close the program UI[6]=Check online for a solution later and close the program UI[7]=Close the program LoadedModule[0]=C:\Program Files\Lockheed Martin\Prepar3D v4\Prepar3D.exe LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll LoadedModule[2]=C:\Windows\System32\KERNEL32.DLL LoadedModule[3]=C:\Windows\System32\KERNELBASE.dll LoadedModule[4]=C:\Windows\SYSTEM32\apphelp.dll LoadedModule[5]=C:\Windows\System32\USER32.dll LoadedModule[6]=C:\Windows\System32\win32u.dll LoadedModule[7]=C:\Windows\System32\GDI32.dll LoadedModule[8]=C:\Windows\System32\gdi32full.dll LoadedModule[9]=C:\Windows\System32\msvcp_win.dll LoadedModule[10]=C:\Windows\System32\ucrtbase.dll LoadedModule[11]=C:\Windows\System32\ole32.dll LoadedModule[12]=C:\Windows\System32\combase.dll LoadedModule[13]=C:\Windows\System32\RPCRT4.dll LoadedModule[14]=C:\Windows\System32\bcryptPrimitives.dll LoadedModule[15]=C:\Windows\System32\sechost.dll 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MetadataHash=-263741256 WINDOW EVENT VIEWER: Log Name: Application Source: Application Error Date: 5/8/2018 8:24:38 PM Event ID: 1000 Task Category: (100) Level: Error Keywords: Classic User: N/A Computer: DESKTOP-1QBNG9O Description: Faulting application name: Prepar3D.exe, version: 4.2.21.24048, time stamp: 0x5a7c832c Faulting module name: symmap.dll, version: 4.2.21.24048, time stamp: 0x5a7c828f Exception code: 0xc000041d Fault offset: 0x00000000000327ac Faulting process id: 0x2e38 Faulting application start time: 0x01d3e72be56862f4 Faulting application path: C:\Program Files\Lockheed Martin\Prepar3D v4\Prepar3D.exe Faulting module path: C:\Program Files\Lockheed Martin\Prepar3D v4\symmap.dll Report Id: 0cd1eecd-6b6d-4f31-9f8f-9e39bd1c7432 Faulting package full name: Faulting package-relative application ID: Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Application Error" /> <EventID Qualifiers="0">1000</EventID> <Level>2</Level> <Task>100</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2018-05-09T00:24:38.428765000Z" /> <EventRecordID>6446</EventRecordID> <Channel>Application</Channel> <Computer>DESKTOP-1QBNG9O</Computer> <Security /> </System> <EventData> <Data>Prepar3D.exe</Data> <Data>4.2.21.24048</Data> <Data>5a7c832c</Data> <Data>symmap.dll</Data> <Data>4.2.21.24048</Data> <Data>5a7c828f</Data> <Data>c000041d</Data> <Data>00000000000327ac</Data> <Data>2e38</Data> <Data>01d3e72be56862f4</Data> <Data>C:\Program Files\Lockheed Martin\Prepar3D v4\Prepar3D.exe</Data> <Data>C:\Program Files\Lockheed Martin\Prepar3D v4\symmap.dll</Data> <Data>0cd1eecd-6b6d-4f31-9f8f-9e39bd1c7432</Data> <Data> </Data> <Data> </Data> </EventData> </Event>
May 9, 20188 yr This was fixed by me by disabling the Carenado entry in the dll.xml which loads CMeteoXmlx64.dll module. Jim Young | AVSIM Online! - Simming's Premier Resource! Member, AVSIM Board of Directors - Serving AVSIM since 2001 Submit News to AVSIMImportant other links: Basic FSX Configuration Guide | AVSIM CTD Guide | AVSIM Prepar3D Guide | Help with AVSIM Site | Signature Rules | Screen Shot Rule | AVSIM Terms of Service (ToS) I7 8086K 5.0GHz | GTX 1080 TI OC Edition | Dell 34" and 24" Monitors | ASUS Maximus X Hero MB Z370 | Samsung M.2 NVMe 500GB and 1TB | Samsung SSD 500GB x2 | Toshiba HDD 1TB | WDC HDD 1TB | Corsair H115i Pro | 16GB DDR4 3600C17 | Windows 10
May 9, 20188 yr Author 2 minutes ago, Jim Young said: This was fixed by me by disabling the Carenado entry in the dll.xml which loads CMeteoXmlx64.dll module. I will try that, but shouldn't my renaming the dll and exe.dll files to .off have permitted an error free start? Thanks! Scott
May 9, 20188 yr 1 minute ago, petdocvmd said: I will try that, but shouldn't my renaming the dll and exe.dll files to .off have permitted an error free start? Thanks! Scott Correct. But there are two dll.xml for P3D. One located in the same folder as your p3d.cfg and one located in the same folder as your scenery.cfg (new default). Jim Young | AVSIM Online! - Simming's Premier Resource! Member, AVSIM Board of Directors - Serving AVSIM since 2001 Submit News to AVSIMImportant other links: Basic FSX Configuration Guide | AVSIM CTD Guide | AVSIM Prepar3D Guide | Help with AVSIM Site | Signature Rules | Screen Shot Rule | AVSIM Terms of Service (ToS) I7 8086K 5.0GHz | GTX 1080 TI OC Edition | Dell 34" and 24" Monitors | ASUS Maximus X Hero MB Z370 | Samsung M.2 NVMe 500GB and 1TB | Samsung SSD 500GB x2 | Toshiba HDD 1TB | WDC HDD 1TB | Corsair H115i Pro | 16GB DDR4 3600C17 | Windows 10
May 9, 20188 yr Author 1 hour ago, Jim Young said: Correct. But there are two dll.xml for P3D. One located in the same folder as your p3d.cfg and one located in the same folder as your scenery.cfg (new default). I changed both of these files to .OFF, but are you saying that when P3D generates a new default dll.xml on the fly, that default file will contain a reference to the CMeteoXmlx64.dll module - which is presumably corrupt - and so still crashes P3D? If so, that would be great 🙂! Will test out after work. Thanks again, Scott
May 9, 20188 yr 1 hour ago, petdocvmd said: I changed both of these files to .OFF, but are you saying that when P3D generates a new default dll.xml on the fly, that default file will contain a reference to the CMeteoXmlx64.dll module - which is presumably corrupt - and so still crashes P3D? If so, that would be great 🙂! Will test out after work. Thanks again, Scott When you rename your two dll.xml's to .off, only the one in the folder with the scenery.cfg will be rebuilt with default entries. However, this will tell you if one of the dll.xml's is loading a module that is corrupted or missing and causing P3D to crash. This is why the best method is to open up the dll.xml that has a suspected bad module like the CMeteoxmlx64 and disable it by changing "False" to "True" in the entry and save it. If you are not getting a crash with both dll.xml's turned "OFF", then another solution I have found is to check your addon.xml's for your addon scenery. If one is not encoded properly, it will cause this particular crash. You can check all of your addon.xml's by opening Lorby_Si Addon Organizer and clicking on "Check for Encoding Errors". If there are any encoding errors, just click Save in the Scenery tab and that will fix them all. Jim Young | AVSIM Online! - Simming's Premier Resource! Member, AVSIM Board of Directors - Serving AVSIM since 2001 Submit News to AVSIMImportant other links: Basic FSX Configuration Guide | AVSIM CTD Guide | AVSIM Prepar3D Guide | Help with AVSIM Site | Signature Rules | Screen Shot Rule | AVSIM Terms of Service (ToS) I7 8086K 5.0GHz | GTX 1080 TI OC Edition | Dell 34" and 24" Monitors | ASUS Maximus X Hero MB Z370 | Samsung M.2 NVMe 500GB and 1TB | Samsung SSD 500GB x2 | Toshiba HDD 1TB | WDC HDD 1TB | Corsair H115i Pro | 16GB DDR4 3600C17 | Windows 10
May 9, 20188 yr Author Sounds good. I used Lorby to disable scenery for testing as per the guide, but I didn't try the check errors function. At least I've got a couple of things to try before having to restore my disk image. Thanks! Scott
May 9, 20188 yr Author OK, unfortunately all failed. There was no such setting in my dll.xml - just references to the PMDG heads-up display and RAASPro. I deactivated both but no joy. Also tried deleting default scenario - nope. Checked scenery integrity in Lorby - all fine. Deleted shaders folder - no joy. Ugh. Now will try to reinstall P3D components. Next stop is restoring image (at least only 48 hrs old). Scott
May 9, 20188 yr That error was happening a lot with P3DV4.0 with Carenado aircraft and complaints were sent to Carenado and they responded that Lockheed Martin found the problem and it will be included with the next update. When that update was released, I had no more problems with the Phenom 300 or any other Carenado aircraft. See https://www.avsim.com/forums/topic/518235-symmapdll-crashes-in-p3d-v4/ You might also disable all of your addon scenery in the Addon Organizer (double-click each so they turn red) and make sure there are no addon scenery in the scenery.cfg. It is most likely a problem with an addon not compatible with V4.2. Jim Young | AVSIM Online! - Simming's Premier Resource! Member, AVSIM Board of Directors - Serving AVSIM since 2001 Submit News to AVSIMImportant other links: Basic FSX Configuration Guide | AVSIM CTD Guide | AVSIM Prepar3D Guide | Help with AVSIM Site | Signature Rules | Screen Shot Rule | AVSIM Terms of Service (ToS) I7 8086K 5.0GHz | GTX 1080 TI OC Edition | Dell 34" and 24" Monitors | ASUS Maximus X Hero MB Z370 | Samsung M.2 NVMe 500GB and 1TB | Samsung SSD 500GB x2 | Toshiba HDD 1TB | WDC HDD 1TB | Corsair H115i Pro | 16GB DDR4 3600C17 | Windows 10
May 10, 20188 yr Author 4 hours ago, Jim Young said: You might also disable all of your addon scenery in the Addon Organizer (double-click each so they turn red) and make sure there are no addon scenery in the scenery.cfg. It is most likely a problem with an addon not compatible with V4.2. Yep, tried that. Oddly, P3D immediately displayed a screen saying it need "at least an airport or Navaid" to start, and closed right down. Apparently I have no default scenery? Something clearly was way off, and trying to start with one FTX airport enabled to get past that screen caused the same error as previously. I gave up, but was consoled by having a fairly recent disk image of a working configuration at the ready to restore 🙂! After restoring an image from 2 days prior, P3D worked (as expected), and still worked after the Windows 10 update 😅. Now its time to slowly add the new stuff to see what might have done this. Thanks again for all of your efforts to help. Great forum, and very helpful CTD guide. I just had one of those issues that evaded diagnosis. Scott
May 10, 20188 yr 7 hours ago, petdocvmd said: Oddly, P3D immediately displayed a screen saying it need "at least an airport or Navaid" to start, and closed right down. Apparently I have no default scenery? You do not want to disable any default scenery. In the Addon Organizer you do not want to disable anything below Bathymetry. There is no addon scenery which should give you an error of "at least an airport or Navaid to start". That might occur if you disable any of the default scenery especially any scenery required for the default setup. 7 hours ago, petdocvmd said: After restoring an image from 2 days prior, P3D worked (as expected), and still worked after the Windows 10 update 😅. Glad you got it fixed by restoring a backup. Jim Young | AVSIM Online! - Simming's Premier Resource! Member, AVSIM Board of Directors - Serving AVSIM since 2001 Submit News to AVSIMImportant other links: Basic FSX Configuration Guide | AVSIM CTD Guide | AVSIM Prepar3D Guide | Help with AVSIM Site | Signature Rules | Screen Shot Rule | AVSIM Terms of Service (ToS) I7 8086K 5.0GHz | GTX 1080 TI OC Edition | Dell 34" and 24" Monitors | ASUS Maximus X Hero MB Z370 | Samsung M.2 NVMe 500GB and 1TB | Samsung SSD 500GB x2 | Toshiba HDD 1TB | WDC HDD 1TB | Corsair H115i Pro | 16GB DDR4 3600C17 | Windows 10
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