Recieved key not accepted by Radar contact v4.3 on windows 10

[morten van der linden]

Hi,

I recently reinstalled flightsimulator x on my pc after a clean windows reinstall, so i decided to use my purchased radar contact v4.3 again with FSX, I made a key request to [email protected], and recieved 2 days ago my key,

The problem is that i enter the key correct in the registration section, then radar contact v4.3 is a couple of seconds thinking, dissapears, and when i start the program, the registratation screen appears again, i'm now very desperate and i did all the steps correctly, now i'm out of options, i really need help.

my key i recieved is: 

 

 

[lodestar]

Hi Morten, welcome to Avsim. I deleted the line which contains your product key, please do not post your keys in public

[Ray Proudfoot]

morten,

I suggest you write to Doug using that email address. Sounds like part of the product key was not supplied. He’ll be able to assist.

@lodestar, appreciate your intervention, thanks.

[morten van der linden]

Hi Ray

I contacted him yesterday at that e mail adress but still no answer.

[Ray Proudfoot]

That's not good. Try John Dekker at [email protected]

[morten van der linden]

ok i try that i keep you informed

 

[morten van der linden]

Hi ray,

I tried also to contact him on: [email protected], still no answer so far, this i very bad costumer service of JDTLLC, I'm now really out of options, and very dissapointed.

Can you do something for me?, because i don't have anymore options now to fix this problem.

I hope you can help me it would be great.

 

best regards

 

morten

[Ray Proudfoot]

morten,

They are a complete shambles as far as I'm concerned. This is the unofficial support forum so the official support comes via those email addresses.

I have no idea why they are not responding to you. There are no storms in the Atlanta area to cause comms to be down.

Send me a PM with your product key.

[morten van der linden]

Hi Ray,

I sended you a PM with my key

I appreciate your help very much, thank you.

 

best regards

morten