resolved GNS 530 V2 Not registering?

[Adam_WMids_UK 0]

Hi All

I just purchased the GNS 530W V2 and have installed it using the addons menu into the Carenado B1900D. When the aircraft loads, I get a message at the top of the GNS screen saying "RXP INVALID LICENSE CONTACT VENDOR". I CAN continue using the product for a limited time, but then the product screen resolution becomes pixelated with a red message in the centre of the screen saying "Reality XP Software EXPIRED or INVALID". The unit continues to work, but is obviously unusable in this state.

I am able to provide my proof of purchase from the Flight 1 e-commerce system, but obviously won't post it on this forum! Can somebody advise on how to resolve this please?

Thanks

Adam 

 

PS... I have now also tried a full reinstall and receive the same message / issue.

Edited June 10, 2018 by addsbox
Updated Info

[Adam_WMids_UK 0]

RESOLVED

I have managed to resolve the issue. Rather than reinstalling from the unwrapped installer (as the F1 installer suggests if a reinstallation is required), I reinstalled from the F1 wrapper instead. This fixed the issue.

As for what caused it, the only thing I can think of was that during initial installation, I elected to change the install location of the unwrapped files and then thought better of it and clicked the cancel button on the browse location window. There was no error message, just a message saying files would be installed to C:\RealityXP since I didn't select a path.

Thought I'd update here for completeness.

Regards

Adam

Edited June 10, 2018 by RXP

[RXP 2,338]

Hi, I'm glad you've finally resolved this issue. I also thank you for the detailed resolution steps, this will certainly be helping any other customer encountering the same issue in the future.